Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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Chandan Lalwani

Chandan Lalwani

Pimpri

Summary

Experienced in communication and teamwork, with a track record of successfully collaborating with cross-functional teams to achieve organizational goals. Committed to maintaining high standards of accuracy and operational excellence. Skilled in process management, analysis, and implementing automation solutions.

Overview

6
6
years of professional experience

Work History

Senior Associate

Allstate India Private Limited
04.2022 - Current
  • Handling high-volume customer interactions via live chat and emails, providing assistance related to auto insurance policies.
  • Resolving queries regarding policy coverage, billing, renewals, and endorsements with a first contact resolution.
  • Updating customer records, and escalating customer issues to appropriate departments.
  • Maintained a customer satisfaction rating of over 90% by delivering solution-oriented service.
  • Additionally, cross-trained on Auto Endorsements.

Customer Care associate

Tech Mahindra Limited
01.2020 - 01.2022
  • Providing detailed information for services, and payment methods.
  • Reviewing customer emails before forwarding them to the distribution team.
  • Leveraging my skills in customer service operations, strategic planning, and improving service delivery processes.

Education

B.COM Graduate -

SAVITRIBAI PHULE PUNE UNIVERSITY
12-2019

Skills

  • Public Relations
  • Teamwork
  • Time Management
  • Effective Communication
  • Problem-Solving

Languages

  • English
  • Hindi
  • Sindhi
  • Marathi

Hobbies and Interests

  • Travelling
  • Watching Movies
  • Enjoy organizing house parties and team outings.

Timeline

Senior Associate

Allstate India Private Limited
04.2022 - Current

Customer Care associate

Tech Mahindra Limited
01.2020 - 01.2022

B.COM Graduate -

SAVITRIBAI PHULE PUNE UNIVERSITY

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Chandan Lalwani