Chandan SK
Cluster Manager
Bengaluru
Summary
Dynamic operations manager with extensive experience at Blinkit, driving performance and compliance across multiple stores. Proven track record in optimizing last-mile delivery and achieving operational excellence. Skilled in team leadership and problem-solving, consistently maintaining customer satisfaction and exceeding KPIs. Adept at workforce planning and enhancing productivity through effective training and process improvements.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Cluster Manager
Blinkit
01.2026 - Current
- Led end-to-end operations for a cluster of 5 stores, ensuring smooth functioning and operational excellence
- Managed a team of 15 ASMs and Store Managers, driving productivity, compliance, and SLA adherence
- Owned and delivered cluster-level KPIs, KRAs, and SLAs, consistently meeting or exceeding targets
- Ensured GRN completion within TAT, maintained FIFO, controlled variances below planned CPO, and achieved Direct Handover (DH) above 80% across the cluster
- Standardized picking processes, achieving PPI under 15 sec and IPH above 130 at all stores
- Optimized last-mile metrics (EPH, OPH, NEPH, CPO) and maintained customer complaints below 1.2%
Senior Store Manager
Blinkit
01.2025 - 12.2025
- Led end-to-end operations for a cluster of 4 stores, ensuring consistent performance and operational excellence
- Owned cluster-level KPIs, KRAs, and SLAs, driving compliance and performance across all stores
- Ensured GRN completion within TAT and timely PO closures to maintain uninterrupted stock availability
- Maintained customer complaints below 1.2% through quality checks and process improvements
- Standardized picking benchmarks across the cluster, achieving PPI under 15 seconds and IPH above 130 at all stores
- Optimized last-mile performance by managing EPH, OPH, NEPH, and CPO in line with ideal targets
- Planned and optimized manpower using IPP and IPH to balance productivity and cost efficiency
- Drove inventory accuracy through audits, replenishment planning, and process adherence
- Ensured rider and in-store staff safety through SOP compliance, audits, and regular training
Store Manager
Blinkit
01.2024 - 12.2024
- Managed end-to-end store operations, ensuring smooth daily functioning in a high-volume, quick-commerce setup.
- Handled and supervised a team of 30 pickers, driving productivity, discipline, and SLA adherence.
- Maintained accurate inventory levels through cycle counts, audits, and timely replenishment.
- Achieved direct handover above 85% by improving order readiness and rider coordination.
- Consistently maintained PPI below 14 seconds, meeting strict quick-commerce SLA timelines
- Kept customer complaints below 1.2% by ensuring order accuracy and service quality.
- Led training, shift planning, and performance management to improve picker efficiency
- Ensured compliance with company policies, safety standards, and operational SOPs
Assistant Store Manager
Blinkit
08.2023 - 12.2023
- Managed daily store operations to ensure smooth workflows and high customer satisfaction
- Supervised and supported store staff, ensuring adherence to company policies and SOPs
- Assisted in hiring, training, and performance management of store employees
- Coordinated with warehouse and delivery teams to meet quick-commerce timelines
- Reviewed and improved store processes to meet company standards and efficiency goals
LM Spoke Associate
Amazon
04.2022 - 12.2022
- Managed daily last-mile delivery station operations
- Planned and optimized delivery routes for faster service
- Improved processes to increase delivery efficiency
- Analyzed delivery reports to identify and fix gaps
Education
MBA - MBA/PGDM in Supply Chain Management
CMS Business School, Jain University
Bengaluru 04.2001 -
BCA - Computer Applications Development
Seshadripuram First Grade College
Bengaluru 04.2001 -
Skills
Operations management
Workforce planning
Team leadership
Positive attitude
MS office
Problem-solving
Decision-making
Performance management
Teamwork
Timeline
Cluster Manager
Blinkit
01.2026 - Current
Senior Store Manager
Blinkit
01.2025 - 12.2025
Store Manager
Blinkit
01.2024 - 12.2024
Assistant Store Manager
Blinkit
08.2023 - 12.2023
LM Spoke Associate
Amazon
04.2022 - 12.2022
MBA - MBA/PGDM in Supply Chain Management
CMS Business School, Jain University
04.2001 -
BCA - Computer Applications Development
Seshadripuram First Grade College
04.2001 -