CHANDRAMADHAB PANIGRAHI

Summary

Results-oriented leader in general management with over 15 years of experience in life insurance and financial services. Demonstrated success in branch and regional management, consistently ranking among the top nationally in performance metrics. Proficient in strategic planning, P&L oversight, and team leadership, emphasizing market growth and customer loyalty.

Overview

4

Languages

3

Certifications

22

years of professional experience

Work History

Chief Manager

IndusInd Nippon Life Insurance

02.2019 - Current

Managed end-to-end branch administration for the Face-to-Face channel, focusing on revenue and acquisition targets.
Accountable for branch P&L and operational discipline, ensuring delivery of growth and quality metrics.
Led hiring and performance management of Life Planning Officers and branch staff, enhancing team productivity.
Consistent qualifier and awardee at INLIC's premier Grand Prix recognition program.
Achieved “Far Exceeding Expectations” ratings and top-tier appraisal rankings year-on-year in INLIC performance reviews.
Ranked 1st PAN India in FY 2020 and FY 2021, and 2nd PAN India in FY 2022 and FY 2024 on composite branch performance (sales, productivity, quality and operations).
Ranked 8th PAN India in FY 2023, sustaining top-tier competitive position over multiple years.
Achieved 1st position in customer retention through disciplined follow-up, structured contact plans, and customer relationship management.
Qualified for and secured all four-company sponsored foreign trip opportunities offered over four consecutive years (FY 23 Thailand; FY 24 Thailand; FY 25 Thailand and FY 26 Dubai).
Expanded business in underdeveloped markets by mapping high-potential locations, building local presence, and aligning team deployment to opportunity clusters.
Led structured hiring, onboarding and capability building for LPOs, stabilizing the team and improving productivity and accountability.

Zonal Manager

Oxigen Services India Pvt. Ltd.

04.2018 - 08.2018

Directed zonal business operations across Retail and DMT verticals, ensuring revenue delivery and channel partner performance.
Managed multi-vertical field operations to meet aggressive growth targets in a compressed timeframe.
Expanded distribution network, significantly improving market reach and service accessibility.
Increased CSP revenue contribution from '22 Crores to '35 Crores through focused partner management, productivity enhancement and operational rigor.
Expanded distribution network from 650 to 800 retail outlets, materially improving market reach and service accessibility.
Contributed to PAN India monthly revenue of '44 Crores across all verticals by strengthening zonal execution and alignment with corporate priorities.

Freelance Consultant

Financial Services

08.2016 - 04.2018

Consulted across insurance and banking sectors, managing the complete advisory and sales cycle.
Converted warm leads into long-term client relationships through needs-based advisory.
Tracked commodity markets to provide clients with timely insights on investment opportunities.

Branch Manager

Aviva India

10.2014 - 07.2016

Led branch operations with a turnaround mandate, focusing on sales strategy and advisor network development.
Achieved significant improvements in customer persistency and advisor onboarding.
Implemented structured governance to enhance service quality and operational efficiency.
Improved customer persistency from 56% to 98%, achieving 2nd position PAN India by instituting structured customer contact, policy reviews and weekly performance governance with advisors.
Increased advisor onboarding by 60%, taking the branch to 1st rank PAN India for advisor recruitment through systematic lead generation, profiling and follow-up.
Achieved close to 80% market penetration by using local events, community visibility and competitive tracking of promotion teams with leaderboards.

Regional Sales Manager

Speak Asia Online Pte. Ltd.

04.2011 - 05.2013

Owned sales and profit delivery across multiple states, managing a large distributor base.
Expanded the distribution network substantially through structured recruitment and engagement.
Enhanced service resolution processes, improving customer satisfaction metrics.

Partner – Office Head

Max New York Life Insurance

10.2008 - 05.2010

Headed branch operations and sales, focusing on building distribution and brand visibility.
Established a strong organizational presence through targeted campaigns and competitive analysis.
Drove the branch into the top 5 players in the territory through effective execution strategies.

Sales Manager – Office Head

ICICI Prudential Life Insurance Ltd.

04.2007 - 09.2008

Managed branch performance and profitability under defined policy and governance frameworks.
Implemented a new market-product mix, resulting in substantial improvements in turnaround performance.
Facilitated team development and succession planning through structured mentoring and reviews.

Research Analyst & Branch Manager

Reymount Commodities Pvt. Ltd.

05.2004 - 03.2007

Conducted commodity market research and client servicing, managing branch operations effectively.
Developed analytical skills in business management through active participation in trading activities.
Provided insights into market trends, enhancing decision-making processes within the branch.

Education

Master of Commerce (M.Com.) - undefined

North Odisha University, Odisha

01-2000

Skills

Strategic and business planning

Market development

P&L ownership

Revenue management

Cost discipline

Regional operations

Governance and compliance

Channel management

People leadership

Talent acquisition

Coaching and mentoring

Performance management

Certification

Diploma in Computer Applications C.NET Computer Education, Kendujhar | 2004

Interests

Television, driving, cricket

KEY HIGHLIGHTS

Achieved top national rankings in composite performance metrics across multiple fiscal years.
Improved customer persistency from 56% to 98%, ranking 2nd PAN India.
Expanded distribution network significantly, increasing market penetration and service accessibility.
Led successful turnaround of underperforming branches, enhancing profitability and service quality.

Timeline

Chief Manager - IndusInd Nippon Life Insurance

02.2019 - Current

Zonal Manager - Oxigen Services India Pvt. Ltd.

04.2018 - 08.2018

Freelance Consultant - Financial Services

08.2016 - 04.2018

Branch Manager - Aviva India

10.2014 - 07.2016

Regional Sales Manager - Speak Asia Online Pte. Ltd.

04.2011 - 05.2013

Partner – Office Head - Max New York Life Insurance