Chandrani Mukherjee
Kolkata
Summary
I'm a dedicated and hardworking person, I'm honest and punctual, I work well in a team but also on my own as I like to set myself goals which I will achieve, I have good listening and communication skills. I have a creative mind and am always up for new challenges. I am well organized and always plan ahead to make sure I manage my time well.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Executive
Merlin group
Kolkata
06.2024 - Current
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Provided detailed and accurate sales forecasts to senior management.
- Implemented processes for cross-selling products or services based on customer needs.
- Developed and implemented strategic sales plans to achieve corporate objectives.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Created marketing policies and procedures, evaluating and revising to maximize team efforts.
Customer Relationship Manager
Bandhan Bank
Kolkata
04.2024 - 06.2024
- Assisted sales team with product presentations and client meetings.
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Analyzed customer data to identify potential problems or areas of improvement.
- Organized promotional events to attract new customers.
- Selling banking products and handling customer service
- Perform different operational activities in branch banking
Rotary club Tilottama
Kolkata
Education
MBA - Marketing And Business Analytics
Eastern Institute of Integrated Learning (EIILM)
Kolkata02-2024
Bachelor of Science - Geography Honours
East Calcutta Girls
Kolkata08.2022
Higher Secondary - Humanities, CBSE
Aditya Academy
Kolkata03.2019
Skills
- Customer relationship management
- Data analysis
- Sales support
- Operational efficiency
- Report preparation
- Effective communication
- Problem solving
- Sales proficiency
- MS office
- CRM software utilization
Certification
- Macmillan Maths
- Olympiad Science and English
- Fine Arts
- Dance
- Employee appreciation
Extracurricular Activities
Rotary Club, Tilottama
Hobbies and Interests
- Dancing
- Cooking
- Traveling
- Reading books
Personal Information
- Place of Birth: Kolkata
- Date of Birth: 03/15/01
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English
- Hindi
- Bengali
Languages
English
Proficient
C2
Bengali
Proficient
C2
Hindi
Advanced
C1
Internship
- Sales trainee in Pantaloons
Timeline
Sales Executive
Merlin group
06.2024 - Current
Customer Relationship Manager
Bandhan Bank
04.2024 - 06.2024
Rotary club Tilottama
MBA - Marketing And Business Analytics
Eastern Institute of Integrated Learning (EIILM)
Bachelor of Science - Geography Honours
East Calcutta Girls
Higher Secondary - Humanities, CBSE
Aditya Academy