Chandrasekharan M
Administration
Palakkad
Summary
Dynamic leader with a proven track record at Express Publications, excelling in team leadership and strategic planning. Boosted team performance and customer satisfaction through effective communication and CRM skills. Achieved notable business growth by mentoring staff and executing innovative marketing strategies. Demonstrates exceptional adaptability and organizational prowess, consistently surpassing performance targets.
Overview
29
29
years of professional experience
4
4
Languages
Work History
Asst. Gen. Manager (Administration)
Express Publications
Kozhikode
05.2017 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
Asst. Gen. Manager (Marketing)
Express Publications
Kochi
11.2014 - 04.2017
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Sr. Manager (Marketing)
Express Publications
Coimbatore
04.2004 - 10.2014
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
Manager (Marketing)
Express Publications
Kochi
04.2002 - 03.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Asst. Manager (Marketing)
Express Publications
12.2000 - 03.2002
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Sr. Executive (Marketing)
Express Publications
Kochi
12.1995 - 11.2000
Education
Bachelor of Arts - Political Science
NSS College
Nemmara 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer service
Business development
Marketing
Staff management
Performance evaluations
Verbal and written communication
MS office
Computer skills
Adaptability and flexibility
Effective communication
Team development
Organizational skills
Photography (temple arts)
Passion on Kathakali, the temple art and its photography
Timeline
Asst. Gen. Manager (Administration)
Express Publications
05.2017 - 03.2025
Asst. Gen. Manager (Marketing)
Express Publications
11.2014 - 04.2017
Sr. Manager (Marketing)
Express Publications
04.2004 - 10.2014
Manager (Marketing)
Express Publications
04.2002 - 03.2004
Bachelor of Arts - Political Science
NSS College
04.2001 -
Asst. Manager (Marketing)
Express Publications
12.2000 - 03.2002
Sr. Executive (Marketing)
Express Publications
12.1995 - 11.2000
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