Chandrashekar K

Seeking a challenging career in an organization that offers high-end technical exposure and an opportunity where I may contribute to the growth of the organization. Diligent System Engineer with 12 years of experience. Known for effective Windows systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise.

• Bachelor of Computer application, CV Raman University, 2015, 72%
• 10+2, National college Basavanagudi Bangalore, 2006, 45%
• 10th, National High School Basavanagudi Bangalore, 2003, 57.6%

• RLABS Enterprises PVT LTD.(A First Meridian Company), Executive-Engineer, 12/2020, Present, Installation, configuration of operating systems Windows 7, windows 8.1,Windows 10& Windows 11., Maintaining and administration of Windows Server 2008 R2, 2012 r2,2016 r2 with Active directory., Configuring Microsoft Windows OS technology including Domains, Trusts, DNS, DHCP, Group Policy and Bitlocker encryption., Managing Servers, workstations, computers, laptops, printers and existing network Application., Maintaining file server and enabling access for the user., Performing in backup management and disaster recovery administration., Creating ticket in Motadata ticketing tool., Resolving the issues raised by user in ticketing tool within SLA., Maintaining Assets, updating asset details in Asset management system., Analyze and provide solution to low complexity and routine computer issues., Configuration, Implementation trouble shooting of Routers, Switches., Troubleshooting of complex LAN/WAN infrastructure and VOIP issues., Provide Level-1/2 support and troubleshooting to resolve issues in LAN, Interacting with vendors for various project and customer related issues., Implementing policies for avoiding data breach by Blocking USB and other devices using Sophos central antivirus., Creating policies in Sophos firewall for blocking unwanted internet sites and monitoring network flow., Troubleshooting Office 365 Application issues., Troubleshooting Ctrix receiver issues.
• Globe Ground India Pvt. Ltd (Bird Group), System Analyst - IT at International Airport Bangalore, 09/2011, 12/2020, Providing IT support location -GGI, BCLPL , BWFSM & Bird Lounges, Involved individual IT team members in decision-making process through meetings., Led IT Team across a variety of projects, Collaborated with IT Project Managers to develop focused plans and solutions., Monitored team progress toward timely delivery of goals., Supervised an IT team of 4 people., Performed in depth research on new technologies., Delegated work to team members., Reviewed and conducted performance appraisal., Handling Escalation support on System, Server & Network troubleshooting., Keeping track and recording Inventory file updating and monthly report generation., Procurement activities, AMC renewal and other IT administration., Facilitate cross-team collaboration across technical disciplines as well as across business units., Addressing all IT related issues & maintaining appropriate records in accordance with company policy & procedures., Involved in increasing the effectiveness and efficiency of Support Services through improvements in IT Operations., Providing services on matters related to IT operations, organizational structure and growth.
• Globe Ground India Pvt. Ltd (Bird Group), Sr.System Administrator at International Airport Bangalore, 09/2011, 04/2017, Installation, configuration of operating systems on Windows server 2003 & 2012, windows client OS like Windows XP, Windows 7, windows 8.1& Windows 10., Firewall (Fortigate) group creation, user ID creation, permission and unwanted site blocking, AD User Domain ID creation, resetting and unlocking password for the end users, Installing & Configuring the Active Directory, DHCP, and DNS., Monitoring and maintaining Servers and networks devices., NT DATA Backup and Restore the user Data from a server Backup., Troubleshooting POS billing machine and EDC, Priority pass machines., Attending customer queries for specific problems through phone Email and remote tools like(Team viewer, Ammy admin, Show my PC,VNC& Anydesk), Troubleshooting network connectivity in a LAN/WAN environment, Interact with other vendors for internal cabling and network devices., Configuring Avaya & Nortel (VoIP) Phones., Troubleshooting MS Office product and outlook issues 2007, 2010,2016., Providing first line support of ERP users and escalate to the concern team., Using F-secure antivirus blocking system and laptop USB for security reason.

• Father's Name: G.Krishnappa
• Date of Birth: 11/12/1986
• Gender: Male
• Nationality: Indian
• Marital Status: Married

Kannada, English & Hindi.