Chandresh Sharma
Mumbai
Summary
Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships with guests.
Overview
8
8
years of professional experience
Work History
VEDVANA WELLNESS LODHA GROUP
10.2024 - Current
- Company Overview: [ Facility]
- Sourcing and overseeing contracts and service providers for functions such as catering, Housekeeping, Guest Relation.
- Supervising teams of staff across different divisions guest relation, Housekeeping, kitchen.
- Ensuring that basic facilities are well-maintained and conducting proactive maintenance.
- Overseeing any renovations, refurbishments, up to the date with interior and architect of the site.
- Co-ordinated with the Vendors, with respective core departments and many other for the quotation.
- Inspection of all the Guest area, public area and also the guest room for the smooth functioning.
- Ensure and up to date with procurement team for raising PR and PO against the PI.
- Handling the housekeeping vendor Staff payroll on monthly basis.
- Screening and shortlist the candidate for the respective job role.
- Work closely with the architect and General manager do the site survey on daily basis and inspect the area which need for the improvement.
- Daily work report maintained and send to General Manager for the same.
- Recommending or arranging for additional services required such as painting, repair work, renovations or replacement of furnishings and equipment.
- Worked closely with Sasha integrated service a outsource facility company to make ensure that all the upkeeping of the property is well maintained.
- Provide training to housekeeping staff on how to handle guest requests.
- [ Facility]
RELIANCE FOUNDATION HOSPITAL
02.2024 - 09.2024
- Company Overview: [ Guest Relation Executive]
- Develop and implement customer-centric initiatives: Identify and analyze areas for improvement in the patient experience within the Radiology Department.
- Execute the Patient Experience Service Delivery Model for excellence across the assigned OPD/EHC/Lobby diagnostic area.
- Great and receive Guest, in front and on the telephone and in-person visitors and answering patient inquires.
- Ensure proper scheduling of the OPD/EHC/Diagnostic appointments.
- Monitor and drive TAT of OPD/EHC/Diagnostic registration & billing & patient query management as per SLA make reports on daily report to manager.
- Ensure the standards for handling Guest/visitors Guest attendants are being implemented during the routine and off hours.
- Co-ordinate with consultants and other clinical team members for smooth coordination and delivery of all patient experience services.
- Handle all the Guest Relation Services as per standards.
- Ensure handling interdepartmental co-ordination and communication with Security, Front office, Housekeeping.
- Handling all VIP and Celebrity with proper care. Maintaining the confidentiality of patient and doctor's information.
- Supervising the lobby area and up to date with housekeeping department.
- Overseeing and cleaning of public areas, such as lobbies, corridors, restrooms, and elevators.
- [ Guest Relation Executive]
Administration Assistant Officer
Tata Memorial Hospital
01.2021 - 02.2024
- Develop and implement patient-centric initiatives: Identify and analyze areas for improvement in the patient experience within the Department.
- Handle Guest registrations and admission process.
- Plan and schedule the delivery of all facilities-related maintenance activities.
- Oversee the overall upkeep of the office, maintaining high standards of cleanliness, operations, and maintenance.
- Communicating with patient and relatives regarding-Admissions, Accident and emergency billing, TPA and insurance procedures.
- Explaining procedure of Admission (planned or accident and emergency admission), payment mode etc.
- Regularly inspecting public areas, and facilities to ensure that standards are met.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expanding orders for supplies; verifying receipt of samples; scheduling equipment service and repairs.
- Supervises and coordinates activities of workers, Coordinating and Communicating with the staff in working area.
- Identify and evaluate vendors, obtain and analyze quotations, negotiate terms, and finalize contracts with shortlisted vendors.
Intern
Oberoi Trident Hotels
05.2017 - 01.2018
- Supported housekeeping operations and prepared guest rooms for arrivals.
- Assisted concierge and bell desk with guest needs and inquiries.
- Greeted guests and offered solutions to enhance their stay experience.
- Managed guest requests like transport, bookings, and message handling.
- Maintained lobby service quality during high-traffic periods.
- Monitored service timeliness and reported to the supervisor.
- Built rapport with guests and handled special requests with care.
- Participated in team meetings to understand hotel service standards.
Education
B.Sc. - Hospitality
Mumbai College of Hotel Management
Mumbai01.2019
HSC - undefined
Sardar Valla Bhai Patel
Mumbai01.2016
SSC - undefined
Mother Mary's English High School
Vasai01.2013
Skills
- Planning & Scheduling
- Administration
- Guest Relation
- Customer service
- Relationship management
- Ms office
- Excel
- Internet
- Effective Documentation
- Vendor Management
Hobbies and Interests
- Vlogging
- Dancing
- Travelling
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
VEDVANA WELLNESS LODHA GROUP
10.2024 - Current
RELIANCE FOUNDATION HOSPITAL
02.2024 - 09.2024
Administration Assistant Officer
Tata Memorial Hospital
01.2021 - 02.2024
Intern
Oberoi Trident Hotels
05.2017 - 01.2018
B.Sc. - Hospitality
Mumbai College of Hotel Management
HSC - undefined
Sardar Valla Bhai Patel
SSC - undefined
Mother Mary's English High School
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