Charan Kumar C N

Infra Managed Service Senior Analyst

Accenture Solutions Private Ltd

05.2016 - Current

Serve as Subject Matter Expert (SME) and Technical Advisor for Microsoft Exchange Online, Exchange Server (on-premises), Microsoft 365, Microsoft Teams, SharePoint Online, and Cisco Secure Email (cloud and on-premises).
Provided expert-level support, led platform improvements, and ensured performance optimization and security compliance across all collaboration systems.
Led the migration of mail flow from Cisco Secure Email Gateway to Microsoft Exchange Online Protection (EOP), improving threat protection and simplifying mail routing.
Designed and implemented advanced email security features, including Forged Email Detection (FED), SPF/DKIM/DMARC, and Adaptive Reputation filtering.
Administered Cisco Secure Email systems in hybrid environments, maintaining high availability and robust security posture.
Managed Microsoft Exchange environments: mailbox provisioning, transport rules, connectors, hybrid mail flow, and performance tuning.
Automated administrative and reporting tasks across Microsoft 365 using PowerShell scripting.
Planned, implemented, and governed changes across Exchange Online, Microsoft Teams, SharePoint Online, and Cisco Secure Email platforms.
Administered SharePoint Online: site collections, document libraries, permission structures, retention policies, and external sharing configurations.
Enforced SharePoint governance policies covering access controls, document versioning, data retention, and auditing.
Configured and managed Microsoft Teams policies including messaging, meeting settings, app permissions, and lifecycle policies using Teams Admin Center and PowerShell.
Created and maintained Microsoft Teams, channels, and Microsoft 365 Groups with standardized naming conventions and guest access controls.
Set up Teams meeting policies, audio conferencing, recording options, and compliance settings to support business needs.
Integrated Microsoft Teams with SharePoint, OneDrive, Outlook, and Planner to streamline collaboration workflows.
Monitored Teams usage reports and audit logs to drive adoption and ensure regulatory compliance.
Delivered technical support and end-user training on Exchange Online, SharePoint Online, and Microsoft Teams to enhance productivity and adoption.