Charolette Mildred Paul
CUSTOMER SERVICE PROFESSIONAL
Bengaluru
Summary
A hard-working professional who has completed Diploma in International Airline Management India and, Certificate/Diploma in Travel Tourism and Hospitality- Singapore. Have power over healthy attitude towards work and acquired practical knowledge through academic projects. Diligent and have reverence of good values can be entrusted to perform a task. Keen Learner with constant zest to acquire new skills. Strong Organizational Skills. Good command over English with excellent communication skills.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Admin Executive
Lowe’s Service India Pvt Ltd
09.2019 - Current
- Provide comprehensive administrative support to Sr Directors and Senior management team, ensuring smooth daily operations
- Manage and maintain executives’ complex calendars, coordinating appointments, meetings, and travel arrangements
- Act as the primary point of contact between executives, clients, and other stakeholders
- Coordinate events, conferences, and team-building activities, handling logistics and communication with vendors
- Prepare presentations, reports, and other materials for meetings and business reviews
- Manage confidential information with discretion, ensuring compliance with company policies
- Streamlined office processes, reducing operational inefficiencies, and improving team productivity
Front Office Executive (Lowe’s Service India Pvt Ltd)
CBRE South Asia Pvt Ltd
10.2017 - 09.2019
- Reception Management, Visitor & Client Relations, Travel & Accommodation Arrangements, Office Coordination & Support, Security & Safety Protocols
Student Support Manager
Edex Academy (NZ) Ltd – Hyderabad
10.2012 - 09.2016
- IELTS Coaching, Student counselling for overseas education, Visa Filing
HR Executive (Team Lead)
Hucon Solutions pvt ltd
05.2011 - 08.2012
- Coordinating with all the Bpo Clients, Calling, Interviews, Team Handling client handling (Serco global solutions)
Guest Services
The Park Hotel Hyderabad
03.2010 - 05.2011
- Guest satisfaction, Guest Query, One Touch Services, Relay messages
- Functioning of EPABX, Telephone Etiquettes, Handling customer queries and providing information, customer complaints and providing solutions escalating problems
Customer Service Relations
Go-Go Bambini P. Ltd
06.2009 - 12.2009
- Supervisor, Strategies to attain Customer satisfaction, attending to customers and Cash counter/service crew / Coffee Maker
Education
Certificate - Travel Tourism & Hospitality
Shelton College International
01.2008 - 01.2009
Diploma - Travel Tourism & Hospitality
Shelton College International
01.2008 - 01.2009
Diploma - International Airline Management
Trade Wings Institute of Management
01.2006 - 01.2007
SSC - undefined
Keshave Memorial High School
01.2003 - 01.2005
Skills
- International organization & Travel
- Tourism and Hospitality Management
- Principles of Accounting
- Business Communication
- Quantitative Methods
- Travel geography
- HR Administrative duties
- Recordkeeping
- Administrative Support
- Calendar management
- Travel coordination
- Meeting preparation
- Excellent written and verbal communication
- Professional correspondence
- Time Management
- Prioritizing tasks
- Managing multiple projects simultaneously
- Office Management
- Scheduling
- Office organization
- Equipment procurement
- Technology Proficiency
- Microsoft Office Suite
- Google Workspace
- Zoom
- Confidentiality & Discretion
- Problem Solving
- Event Coordination
- Team Collaboration
- Cross-departmental collaboration
- Handling client communications
Accomplishments
- Attained outstanding Grade in Travel & Tourism Management study.
- High Distinction in Travel, Tourism and Hospitality study.
- High Grade in Airline Management study.
Personal Information
- Father's Name: M. Paul Clifford
- Mother's Name: M. Leena Paul
- Husband's Name: Joji Varghese
- Date of Birth: 12/17/87
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Admin Executive
Lowe’s Service India Pvt Ltd
09.2019 - Current
Front Office Executive (Lowe’s Service India Pvt Ltd)
CBRE South Asia Pvt Ltd
10.2017 - 09.2019
Student Support Manager
Edex Academy (NZ) Ltd – Hyderabad
10.2012 - 09.2016
HR Executive (Team Lead)
Hucon Solutions pvt ltd
05.2011 - 08.2012
Guest Services
The Park Hotel Hyderabad
03.2010 - 05.2011
Customer Service Relations
Go-Go Bambini P. Ltd
06.2009 - 12.2009
Certificate - Travel Tourism & Hospitality
Shelton College International
01.2008 - 01.2009
Diploma - Travel Tourism & Hospitality
Shelton College International
01.2008 - 01.2009
Diploma - International Airline Management
Trade Wings Institute of Management
01.2006 - 01.2007
SSC - undefined
Keshave Memorial High School
01.2003 - 01.2005
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