CHATURDIP SINGHA
Bangalore
Summary
Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and project completion. Excellent aptitude for financial management, budgeting, procurement and contracting. Proficient in managing logistics analysis, including inventory, and supply chain performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Program Manager
Oolka ( Sixdis Technologies Pvt Ltd)
Bangalore
10.2024 - Current
- Managed secured credit card processes with banks, ensuring smooth onboarding for eligible users.
- Led Credit Builder Program, facilitating micro-loans for New-to-Credit and low credit score users.
- Oversaw end-to-end flow for unsecured credit cards from IDFC and AU Small Finance Bank, optimizing conversion rates.
- Spearheaded development of Loan Marketplace Vertical, enabling users to explore suitable loan products.
- Ensured timely resolution of user feedback through User Experience and Empire Reviews analysis.
- Collaborated with Product, Tech, Operations, and Customer Support teams to streamline processes.
- Tracked data, generated reports, and performed analysis to support strategic decision-making across all verticals.
Operations Manager
Logipe Fintech Pvt. Ltd.
Bangalore
05.2022 - 04.2024
- Streamlined operational activities for efficiency and cost-effectiveness.
- Implemented operational management systems to ensure compliance with legal standards of fuel, FASTag, and card transactions.
- Oversaw material procurement, inventory planning, and operations team management.
- Specialized in commercial vehicle insurance for large fleet owners, focusing on risk assessment and claims handling.
- Prioritized customer service quality to enhance satisfaction and loyalty.
- Developed strategic objectives that drove the organization's daily gross transactional value to over 1 crore.
Assistant Manager
Zoomcar Pvt. Ltd.
New Delhi
01.2022 - 04.2022
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication
- Utilized fair evaluation processes, employee reviews, and staff mentoring to drive performance and enhance job satisfaction across all levels
- Conducted training sessions to foster collaboration among employees, ensuring the achievement of service targets
- Introduced new methods, practices, and systems to reduce turnaround time and enhance operational efficiency
- Prepared annual budgets with controls to prevent overages, fostering a productive and achievement-oriented working environment for fleets
- Managed airport fleet traffic across Lucknow, New Delhi, and Jaipur, optimizing logistics and ensuring smooth operations
Key Account Manager
Wheelseye Technologies India Pvt. Ltd.
Gurugram
07.2019 - 12.2021
- Secured high-value accounts through consultative selling and proposing compelling business opportunities
- Developed new business relationships and maintained existing ones through regular communications and effective account management
- Consistently achieved top-ranking positions in revenue and profit growth
- Utilized Matrix to track customer information and drive the adoption of new products such as GPS, Fuel card, and FASTag
- Demonstrated a strategic approach to sales, emphasizing customer-centric solutions
- Maintained a proactive and customer-focused communication strategy to strengthen relationships
- Leveraged data and technology (Matrix) to enhance customer engagement and drive sales
- Contributed to the overall success and growth of the business through effective sales strategies and account management
Market Research Intern
KANTAR
New Delhi
10.2018 - 12.2018
- Conducted market research for ITC E-Cigarettes, assessing pre-launch demand forecasting and Center Location Test
- Engaged in face-to-face client interaction interviews for GMR airport terminal facilities
- Performed auditing surveys for Yes Bank retail kiosk branches
- Utilized qualitative and quantitative research methods to gather valuable insights
- Contributed to informed decision-making for product launches and facility planning
Education
Master Degree - Marketing & Operations
Institute of Marketing and Management
New Delhi05.2019
Bachelor Degree - Accountancy
Calcutta University
Kolkata06.2016
Skills
Procurement management
Vendor evaluation and negotiation
- End-to-end procurement oversight
- Stakeholder collaboration
- Compliance adherence
- Inventory planning
- Team recruitment and training
- Commercial vehicle insurance management
- Risk assessment and claims handling
- Financial data analysis
- Profitability improvement strategies
- Strategic objectives formulation
- Staff meeting facilitation
- Budget control measures
- Account management practices
- Revenue growth initiatives
- Market research analysis
- Client interaction and audit surveys
- Microsoft Office suite proficiency
- Freshdesk and Freshchat integration expertise
- Zoho application utilization
- Redash analytics skills
- Airtable project management proficiency
Certification
Operations Management And Analysis, IIT-Delhi, 2024
Relationship Status
Single
Languages
- English, Professional working proficiency
- Hindi, Professional working proficiency
- Bengali, Professional working proficiency
Disclaimer
The above mentioned details are true to the best of my knowledge and given a chance, I shall discharge my duties to the entire satisfaction of my superiors. Hope that credentials satisfy your requirement & looking forward for further contacts.
Personal Information
- Blood Group: A
- Gender: Male
Timeline
Associate Program Manager
Oolka ( Sixdis Technologies Pvt Ltd)
10.2024 - Current
Operations Manager
Logipe Fintech Pvt. Ltd.
05.2022 - 04.2024
Assistant Manager
Zoomcar Pvt. Ltd.
01.2022 - 04.2022
Key Account Manager
Wheelseye Technologies India Pvt. Ltd.
07.2019 - 12.2021
Market Research Intern
KANTAR
10.2018 - 12.2018
Master Degree - Marketing & Operations
Institute of Marketing and Management
Bachelor Degree - Accountancy
Calcutta University
Similar Profiles
Venkata Nagaraju InakolluVenkata Nagaraju Inakollu
Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)
S ChetanS Chetan
Assistant Manager - Finance at ANIMALL TECHNOLOGIES PVT LTD, Technologies Pvt LtdAssistant Manager - Finance at ANIMALL TECHNOLOGIES PVT LTD, Technologies Pvt Ltd
Shweta SinghShweta Singh
Support Engineer-IT at I-Telemetry Technologies Pvt. Ltd. (Subsidiary of Aaxis Nano Technologies Pvt. Ltd.)Support Engineer-IT at I-Telemetry Technologies Pvt. Ltd. (Subsidiary of Aaxis Nano Technologies Pvt. Ltd.)