Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Affiliations
Languages
Timeline
Generic

Chayan Chakrabortty

Bangalore

Summary

Adept at navigating complex technical landscapes, I spearheaded critical Microsoft 365 security enhancements at Infosys Limited, significantly boosting system reliability and user satisfaction. My expertise in Exchange Online and problem-solving prowess have been pivotal in advancing email security and identity management, showcasing a proven track record of delivering robust solutions in high-stakes environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Lead

Infosys Limited
02.2014 - Current
  • Delivered round-the-clock support for Microsoft Exchange Online, Hybrid, and Identity issues
  • Addressed mail flow issues using Office 365 Exchange Online Protection portal
  • Designed O365 transport rules to permit designated domains, emails, and IPs
  • Resolved issues related to litigation holds and retention policies.
  • Managed user mailboxes and distribution groups
  • Developed email filtering policies in Microsoft Defender for O365 portal.
  • Oversee DLP policy implementation
  • Expertise in Microsoft Online and O365 products
  • Managed and troubleshot problems associated with Active Directory
  • Resolved mailbox deletion and restoration challenges
  • Managed installation and configuration of Office 365 Click-to-Run desktop applications across WIN, MAC, and iOS devices.
  • Handled PST exports, managed Outlook rules, set up delegates, and handled other issues related to the Outlook application.
  • Troubleshot Office 365 applications including Outlook, SharePoint, and OneDrive
  • Specialized in tackling identity, conditional access issues
  • Resolved technical issues with MS Forms and Power Automate.
  • Handled troubleshooting for MS Teams
  • Developed and maintained technical documentation for software systems.
  • Identified opportunities to improve system performance, scalability, and reliability.
  • Created detailed project plans with timelines, deliverables, and resources needed.

Education

B. Tech - Computer Science

Future Institute of Engineering and Management
01.2012

Higher Secondary -

Tirol High School
01.2008

Secondary -

Tirol High School
01.2006

Skills

  • Exchange Online
  • Identity Management
  • Mail Flow Troubleshooting
  • Manage Hybrid Environments
  • Client connectivity issues
  • Microsoft 365 Security Features
  • Email security features
  • Anti-spam measures
  • Anti-spoof
  • Anti-malware
  • Mailbox migrations
  • Data Loss Prevention
  • e-Discovery Management
  • Journaling
  • Archiving
  • Retention policies
  • Azure Identity Synchronization
  • Data recovery scenarios
  • Outlook client configuration
  • Message Trace Analysis
  • Compliance Log Evaluation
  • Active Directory
  • DNS
  • PowerShell
  • Graph PowerShell
  • Graph Explorer
  • Conditional Access Management
  • Sign-In Data Evaluation
  • Multifactor Authentication and SSPR
  • Troubleshooting sign-in issues
  • Problem-solving skills

Certification

  • PL-900 Microsoft Power Platform Fundamentals
  • AZ-900 Microsoft Azure Fundamentals
  • MS-300 Deploying Microsoft 365 Teamwork

Languages

  • Bengali
  • English
  • Hindi

Personal Information

  • Total Experience: 10 years 7 months
  • Date of Birth: 04/20/91
  • Gender: Male
  • Marital Status: Married

Affiliations

  • Cricket and Chess

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Technical Lead

Infosys Limited
02.2014 - Current

B. Tech - Computer Science

Future Institute of Engineering and Management

Higher Secondary -

Tirol High School

Secondary -

Tirol High School

Similar Profiles

CREATE PROFILE
Chayan Chakrabortty