Chellappa L

· Downloading,Scheduling and planning day-to-day task based on New anroid AR

·Conducting Daily sunrise meets and weekly Quality and production review meets

· Handling Client Calls and Preparing Weekly Call &Issue Tracker

· Daily and weekly emails to client regarding TAT progress

· Preparing PPT with summary of aging buckets 0-90,91-120,121-180&180+

· Raising red flag to manager and as well as client regards sudden high inflow with proactive active plans

· Creating client report by providing adequate trends and pro active approach in resolving claims avoiding multi touch.

· Identifying top and bottom performers in team and provide feed forward actions towards improvement and motivating them to produce better results

· Guide the user to achieve the target and quality by developing smart skills. Encouraging and appreciating on new finding by agent while working on claims

· Performing calibration for the SME’s in the team on the weekly basis

· Scheduling training on bottom performers to achieve the set targets.

· Handling a team of 15 FTE’s

· Successfully transitioned new project with a team of 35

· Preparing Open Item & Issue Tracker for the weekly client calls

· Daily inventory analysis and allocation planning to the team to meet the daily team target

·Prioritizing the allocation based on the priority file to meet the given deadline by the client.

·Sharing feedback to the team on daily huddle regarding production, Quality & Updates.

· Calling US Insurance companies on aged claim status and on call actions for denials

· Analyze the reason for denials, rejections, low payments and taking appropriate corrective and preventive actions.

· Identify coding and billing errors and take preventive action

· Attending daily, weekly and monthly targets specified by the process

· Adhering to the schedule as prescribed by the TL

· Analyzing trends and reporting to the TL

· Conducting Training for New joiners

Calling US insurance companies on aged claim status and on-call actions for denials.

· Analyze the reason for denials, rejections, low payments and taking appropriate corrective and preventive actions.

Identify coding and billing errors, and take preventive action.

· Attending daily, weekly and monthly targets specified by the process

· Adhering to the schedule as prescribed by the TL

· Analyzing trends and reporting to the TL

· Calling US Insurance companies on aged claim status and on call actions for denials

· Analyze the reason for denials rejections low payments and taking appropriate corrective and preventive actions

· Identify coding and billing errors and take preventive action