Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
Timeline
Generic

Chetan Rana

Customer Service Senior Associate
New Delhi

Summary

Almost 4 years of experience in customer service by adopting business process improvement and ensuring quality compliance. Accountable for the management, guidance and performance of team members. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

Work History

TEAM COACH

FIS Global Business Solutions India Pvt. Ltd.
6 2020 - Current

Project Oversight: Managed end-to-end execution of client tickets, ensuring timely delivery and alignment with client requirements.

Client Support: Provided expert support and consultation to clients, resolving issues and enhancing their overall experience with our solutions.

Process Enhancement: Identified and implemented process improvements to streamline operations and boost efficiency.

Team Coordination: Worked closely with cross-functional teams to achieve project goals and deliver high-quality results.

Reporting and Analysis: Prepared detailed reports and conducted data analysis to inform decision-making and track project performance.

Education

DIPLOMA - Mass Communications

YWCA MEDIA CENTRE (IMAC)

12TH - COMMERCE

ST. PRAYAG PUBLIC SCHOOL PITAMPURA

10TH - ALL SUBJECTS

MAMTA MODERN SENIOR SECONDARY SCHOOL - VIKASPURI

Skills

Time Management

Microsoft Word

MS Office

Relationship Building

Quality Assurance

Active Listening

Problem-Solving

Multitasking

Friendly

Positive Attitude

Accomplishments

  • Received monthly reward and recognition for the best performance.
  • Received rising star award
  • Received Bite Award for outstanding contribution to achieve the targets as Supervisor.

Activities

Participated in various school activities

Timeline

TEAM COACH

FIS Global Business Solutions India Pvt. Ltd.
6 2020 - Current

DIPLOMA - Mass Communications

YWCA MEDIA CENTRE (IMAC)

12TH - COMMERCE

ST. PRAYAG PUBLIC SCHOOL PITAMPURA

10TH - ALL SUBJECTS

MAMTA MODERN SENIOR SECONDARY SCHOOL - VIKASPURI
Chetan RanaCustomer Service Senior Associate