Chetan Saxena
New Delhi
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Desktop Support Engineer
KS Enterprises
New Delhi
01.2023 - Current
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Diagnosed and resolved hardware and software issues efficiently.
- Configured user accounts, permissions and passwords according to company policies.
- Resolved printer problems remotely or onsite as needed by users.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Maintained inventory of all equipment, software licenses and warranties.
- Provided training to end-users on basic usage of computer applications.
- Participated in IT projects related to desktop support services.
- Troubleshot and resolved hardware, software, and network issues, reducing downtime.
- Managed Active Directory user accounts, groups, and permissions, enhancing system security.
- Collaborated with IT team members to share knowledge and improve support processes.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
- Oversaw daily performance of computer systems.
Document Executive
City Bank
New Delhi
07.2021 - 01.2023
- Verify the received documents from clients and coordinators.
- Work with the bank loan cases and make follow-ups.
- Prepare the documents for the client's.
- Verify all documents as per the checklist and submit them to the bank.
- Maintain the job records for the verification.
- Upload document on the e-Sanchit portal.
- Make sure all bank loans are working on track with 0% dependency.
Education
Bachelor of Arts -
University of Delhi
New Delhi03-2021
12th -
Senior Boys Govt School
New Delhi03-2017
10th -
Senior Boys Govt School
New Delhi02-2015
Skills
- Application installations
- Debugging
- End-user support
- IT Security Management
- Advanced troubleshooting
- Hardware Installation
- Windows Operating System
- Technical Support
- Issue Resolution
- Troubleshooting and diagnosis
- Software Installation
Languages
English
First Language
English
Elementary (A2)
A2
Timeline
Desktop Support Engineer
KS Enterprises
01.2023 - Current
Document Executive
City Bank
07.2021 - 01.2023
Bachelor of Arts -
University of Delhi
12th -
Senior Boys Govt School
10th -
Senior Boys Govt School
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