Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Chetan Saxena

Chetan Saxena

New Delhi

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Desktop Support Engineer

KS Enterprises
New Delhi
01.2023 - Current
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Provided technical assistance to users in person, via phone or email.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Configured user accounts, permissions and passwords according to company policies.
  • Resolved printer problems remotely or onsite as needed by users.
  • Monitored system performance and conducted preventive maintenance tasks regularly.
  • Maintained inventory of all equipment, software licenses and warranties.
  • Provided training to end-users on basic usage of computer applications.
  • Participated in IT projects related to desktop support services.
  • Troubleshot and resolved hardware, software, and network issues, reducing downtime.
  • Managed Active Directory user accounts, groups, and permissions, enhancing system security.
  • Collaborated with IT team members to share knowledge and improve support processes.
  • Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
  • Oversaw daily performance of computer systems.

Document Executive

City Bank
New Delhi
07.2021 - 01.2023
  • Verify the received documents from clients and coordinators.
  • Work with the bank loan cases and make follow-ups.
  • Prepare the documents for the client's.
  • Verify all documents as per the checklist and submit them to the bank.
  • Maintain the job records for the verification.
  • Upload document on the e-Sanchit portal.
  • Make sure all bank loans are working on track with 0% dependency.

Education

Bachelor of Arts -

University of Delhi
New Delhi
03-2021

12th -

Senior Boys Govt School
New Delhi
03-2017

10th -

Senior Boys Govt School
New Delhi
02-2015

Skills

  • Application installations
  • Debugging
  • End-user support
  • IT Security Management
  • Advanced troubleshooting
  • Hardware Installation
  • Windows Operating System
  • Technical Support
  • Issue Resolution
  • Troubleshooting and diagnosis
  • Software Installation

Languages

English
First Language
English
Elementary (A2)
A2

Timeline

Desktop Support Engineer

KS Enterprises
01.2023 - Current

Document Executive

City Bank
07.2021 - 01.2023

Bachelor of Arts -

University of Delhi

12th -

Senior Boys Govt School

10th -

Senior Boys Govt School

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Chetan Saxena