CHETANA Joshi

Role - HR Head (Employee Relations & HR Business Support)

• Managed end-to-end HR function across two organizations under the same leadership, ensuring alignment of people practices, policies, and employee experience
• Led and guided the HR team, overseeing execution of HR processes while partnering with leadership on people-related priorities
• Acted as a key HR partner for employees and managers, supporting employee relations, team concerns, and organizational challenges
• Conducted skip-level interactions to assess employee sentiment and provide insights on team dynamics and manager effectiveness
• Analyzed attrition trends and exit feedback across both entities, supporting leadership with actionable insights
• Facilitated performance management processes including goal setting, review cycles, and employee communication
• Led organization-wide engagement initiatives (town halls, R&R, cultural programs) to enhance workplace experience
• Contributed to the design and implementation of HR policies, SOPs, and frameworks ensuring consistency across both organizations
• Managed training and development initiatives including need identification, planning, and effectiveness tracking

Role - HR Generalist with Employee Relations Focus

• Managed end-to-end HR activities with a strong focus on employee relations, engagement, and grievance handling
• Acted as a point of contact for resolving employee concerns, conflicts, and workplace issues, escalating critical cases when required
• Coordinated with managers on team concerns, performance discussions, and employee issues
• Conducted employee engagement initiatives, skip-level interactions, and surveys to improve employee satisfaction
• Supported performance management processes and employee communication around PMS
• Led campus hiring initiatives and managed stakeholder coordination for recruitment drives
• Facilitated training programs aligned with organizational and functional needs
• Ensured compliance with statutory requirements (PF, ESI, PT) and supported HR audits

Role – HR Generalist – Independent Role

• Independently managed end-to-end HR function, including employee lifecycle management and HR operations
• Developed and implemented HR policies and SOPs, strengthening compliance and organizational structure
• Worked closely with management on employee-related matters, hiring decisions, and policy implementation
• Handled employee concerns and grievances, ensuring timely resolution and maintaining workplace harmony
• Led training and development initiatives based on organizational needs
• Supported audits including ISO, Drug Audit, and compliance requirements.
• Handled recruitment & payroll of all employees

Role - HR & Academy Manager ( Employee Relations & Operations)

• Managed employee relations by addressing concerns, resolving issues, and maintaining a positive work environment
• Acted as a point of contact for employee grievances and feedback resolution
• Supported hiring and conducted interviews for faculty and staff
• Managed employee records, payroll coordination, and administrative HR activities
• Handled sensitive feedback regarding employee performance and worked towards resolution

Role - Recruitment Consultant

• Managed end-to-end recruitment lifecycle including sourcing, screening, and coordinating interviews across multiple client requirements
• Collaborated with hiring managers to understand job requirements, team expectations, and candidate fitment criteria
• Assessed candidates on skills, experience, and cultural fit through initial screening and HR discussions
• Built and maintained a pipeline of candidates using job portals, referrals, and social media platforms
• Coordinated interview schedules and ensured smooth communication between candidates and stakeholders
• Supported offer discussions and candidate follow-ups to improve closure rates
• Gained exposure to working in a fast-paced, target-driven environment with multiple stakeholder interactions

• Handled backend insurance processes with focus on accuracy and client requirements
• Coordinated with international stakeholders (Singapore region)