CHINMAY JOSHI
Gurugram
Work Preference
Summary
Customer-focused and results-driven professional with 4+ years of experience in Client Relationship Management, Account Management, and Business Development. Proven success in managing high-value clients, including international banks and financial institutions, with an average portfolio worth $200,000+ per client and a total book of business exceeding $10M+. Skilled in managing the end-to-end customer lifecycle-from acquisition and onboarding to engagement, growth, and retention. Recognized for driving 2x business growth within 12 months by increasing revenue from existing accounts and onboarding 4+ new clients. Adept at building long-term, trust-based relationships with C-level stakeholders, implementing innovative solutions, and enhancing customer satisfaction, loyalty, and profitability.
Overview
4
4
years of professional experience
Work History
Manager - Client Relation (Business & Growth)
Aviatrics Global
09.2024 - Current
- Managed a portfolio of 12+ high-profile clients, including top-tier international banks, financial institutions, and aviation operators, each averaging $200,000+ in annual value.
- Drove 2x growth in business from existing clients through strategic upselling, cross-selling, and proactive engagement, while inducting 15+ new customers to expand revenue streams.
- Designed and executed bespoke customer support programs, improving operational efficiency and increasing client ROI by 25% on average.
- Built and nurtured long-term partnerships with C-level executives, global vendors, and regulatory authorities, ensuring compliance and seamless service delivery.
- Established and tracked 10+ KPIs to measure client satisfaction, service quality, and revenue impact, achieving a 20% boost in customer retention rates.
- Spearheaded global expansion initiatives, identifying and converting new revenue opportunities that contributed to a 30% increase in international business pipeline.
Relationship Manager
AirFleet Managers
05.2023 - 08.2024
- Spearheaded global expansion initiatives, identifying and converting new revenue opportunities that contributed to a 30% increase in international business pipeline.
- Designed and executed data-driven brand strategies, increasing brand visibility by 35% and aligning initiatives with corporate growth goals.
- Strengthened brand equity and drove campaigns that boosted aviation market share by 20% within one year.
- Collaborated cross-functionally with sales, product, and service teams, contributing to a 15% rise in client acquisition and consistent brand messaging.
- Developed and tracked 10+ KPIs, improving campaign ROI by 25% through performance monitoring and optimization.
- Enhanced customer engagement and loyalty, improving satisfaction scores by 18% through proactive relationship management.
- Pioneered and launched Aviatrics Global, expanding the service portfolio and securing 5+ strategic partnerships with airlines, lessors, and government authorities.
Business Consultant
Eka Software Solution
08.2021 - 04.2023
- Managed 10+ high-value client accounts in agribusiness and commodities, achieving a 95% satisfaction rate through tailored solutions and proactive engagement.
- Delivered strategic consulting for $500M+ fertilizer portfolios (urea, ammonia, low-carbon variants), driving 15% operational efficiency gains and supporting sustainability goals.
- Led 20+ client workshops and implemented CTRM solutions, reducing process inefficiencies by 20-25% and ensuring seamless project execution.
- Supported business development efforts that generated $16M+ in pipeline growth, advising clients on diversification and market expansion strategies.
Education
MBA - Marketing & Business Analytics
BML Munjal University
01.2021
B.Sc. - Hotel Management
Pacific University
01.2017
Skills
- Data Analysis and Reporting
- MS - Office Suit
- Jira Service Desk
- Market Research
- Project Management
- Negotiation
- Leadership
Websites
Personal Information
Title: Manager - Client Relation (Business & Growth)
Timeline
Manager - Client Relation (Business & Growth)
Aviatrics Global
09.2024 - Current
Relationship Manager
AirFleet Managers
05.2023 - 08.2024
Business Consultant
Eka Software Solution
08.2021 - 04.2023
MBA - Marketing & Business Analytics
BML Munjal University
B.Sc. - Hotel Management
Pacific University
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