Chintan M Gosai
Vadodara,GJ
Summary
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
12
12
years of professional experience
Work History
Customer Service Executive
Concentrix
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Technical Assistant
Karvi Engineering
01.2022 - 12.2023
- Provided comprehensive technical support for automation software and hardware, assisting clients with installation, configuration, and troubleshooting
- Achieved a 95% customer satisfaction rate by providing prompt and effective technical support
- Training to build confidence and competence
Disc Jockey & Technical Assistant
Ahura Music System
05.2013 - 03.2020
- Event Coordination and Performance: Managed music selection and live mixing for various events including club nights, private parties, and corporate functions, consistently delivering high-energy performances tailored to diverse audiences
- Music Library Management: Curated an extensive library of tracks across multiple genres, ensuring a fresh and dynamic music selection
- Regularly updated playlists to incorporate new releases and trends
Education
Science -
Gujrat Secondary & Higher Secondary Education Board
03.2007
Skills
- MS Office
- Hardware
- Network configuration
- Security
- System Administration
- Technical support
- Troubleshooting
- WAN
- LAN
- Complaint handling
- Customer relationship management
- Communication Skills
- Team Work
- Digital Literacy
- Time Management
- Customer Service
- Consultation
- Service Scheduling
- Coordination
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Gujarati
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
Concentrix
06.2024 - Current
Technical Assistant
Karvi Engineering
01.2022 - 12.2023
Disc Jockey & Technical Assistant
Ahura Music System
05.2013 - 03.2020
Science -
Gujrat Secondary & Higher Secondary Education Board
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