CHIRAG HANDA

• I work with yes bank on third party payroll. I work in the credit card department.
• Handled customer complaints and inquiries, resolved issues on call.
• Answered incoming customer calls regarding credit card inquiries, payments, and product information.
• Maintained knowledge of current promotions, and cross-sold new products to inform customers.
• Utilized problem-solving skills to identify customer issues quickly and accurately.
• Followed scripts to provide personalized customer service experiences. Resolved customer complaints in a professional manner while ensuring satisfaction.
• Capitalized on cross-selling and upselling opportunities to consistently exceed quotas.
• Developed and maintained relationships with customers and assisted in generating sales opportunities.

·

• Provided information on home loan products and services to prospective clients.
• Built referral business by meeting home builders and real estate professionals.
• Approved or denied loan applications and explained reasoning behind decisions.
• Maintained working knowledge of latest industry techniques and methods
• · Dealing on home loans, taking clients calls and fixing face to face meetings.
• · Dealing with customers and Providing Home Loan as Per bank policy T&C.

· Working as a sales executive we give loans to customers who are interested in the loans.

· Dealing on personal loans, taking clients calls and fixing face to face meetings. Working on various products like personal loans, home loans and business loans.

· Dealing with all the private banks and NBFC. Providing Loans as Per bank policy T&C.

Used critical thinking to break down problems, evaluate solutions, and make decisions.

· Prepared variety of different written communications, reports and documents.