PRINCE SHRIWATRI
Phone Banking Officer
Indore
Summary
Banking professional with strong track record in client relations and problem-solving within high-pressure environments. Known for collaborative teamwork and achieving consistent results. Reliable and adaptable with expertise in account management and financial advisory.
Overview
1
1
years of professional experience
Work History
Phone Banking Officer
FedServ
Indore
09.2024 - Current
- Achieved certification in inbound call handling; provided exceptional customer service with high accuracy
- Transitioned to branch banking support, consistently ranked as Top Performer for the past year
- Managed customer queries and support requests in non-voice and back-office processes, ensuring compliance with organizational standards and maintaining high service quality
- Completed 18 months of dedicated service in a customer-focused role
Central Public Works Department (Cpwd)
Internship
Indore
04.2022 - 05.2022
- Conducted inspections identifying fire hazards, ensuring compliance with safety regulations to enhance workplace safety.
- Evaluated fire protection systems for effectiveness and compliance, contributing to overall safety standards.
- Provided detailed reports on inspection findings, outlining corrective actions to facilitate compliance and safety improvements.
Education
B.Tech - Mechanical Engineering
Prestige Institute of Engineering Management & Research (PIEMR)
Indore07-2022
Diploma - Mechanical Engineering
Government Polytechnic College
Dewas05-2019
Skills
Customer service
Problem-solving
Time management
Flexible and adaptable
Stress tolerance
Goal-oriented mindset
Accomplishments
- Certified in Inbound Call Handling
- Certified in Branch Banking Support
- Awarded Top Performer in Branch Banking Support
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Timeline
Phone Banking Officer
FedServ
09.2024 - Current
Central Public Works Department (Cpwd)
Internship
04.2022 - 05.2022
B.Tech - Mechanical Engineering
Prestige Institute of Engineering Management & Research (PIEMR)
Diploma - Mechanical Engineering
Government Polytechnic College