Chirag Lata
Gondia,Maharashtra
Summary
FOOD & BEVERAGE EXECUTIVE with service operations experience across hotel restaurants, coffee shop service, and lounge shifts. Leads daily food and beverage operations for 51–100 guests per day, training 6–10 staff per month and guest service recovery while maintaining health, safety, and hygiene compliance. Strengthens service quality by reviewing 4–6 sales and guest feedback reviews per week, then improving workflows with department heads and stakeholders.
Overview
3
3
Certifications
6
6
years of professional experience
Work History
FOOD & BEVERAGE EXECUTIVE
The Westin Mumbai Powai Lake
07.2025 - Current
- Managed daily operations of food and beverage services to uphold quality standards and maximize customer satisfaction.
- Analyzed sales data and customer feedback to continuously improve service delivery and operational efficiency.
- Maintained strong relationships with key stakeholders including clients, vendors, and partners to enhance event experiences.
- Cultivated strong relationships with key stakeholders including clients, vendors, and partners to elevate event experiences.
- Developed and implemented staff training programs to improve customer service skills and product knowledge.
- Collaborated with department heads to streamline operational processes and workflows.
- Provided exceptional customer service in fast-paced dining environment.
Food & Beverage Trainee Executiv
The Westin Mumbai Powai Lake
03.2024 - 07.2025
- Managed daily food and beverage operations to ensure exceptional guest experiences.
- Trained new staff on service standards and operational procedures to enhance team performance.
- Collaborated with kitchen staff to ensure seamless communication between front-of-house and back-of-house operations.
- Monitored inventory levels and assisted in procurement processes for timely supply management.
FOOD & BEVERAGES ASSOCIATE
HYATT
11.2022 - 01.2024
- Served customers in coffee shop restaurant, ensuring a welcoming atmosphere.
- Addressed guest inquiries and resolved issues to enhance customer satisfaction.
- Cultivated positive relationships with customers through attentive and friendly service.
- November 2022 - January 2024
INDUSTRIAL EXPOSURE
HYATT
12.2020 - 04.2021
- Collaborated across four core departments to gain comprehensive understanding of operations and enhance skills.
- December 2020 - April 2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
3 YEAR ADVANCE DIPLOMA - HOTEL ADMINISTRATION
INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT
JAIPURBACHELORS - TOURISM STUDIES
IGNOU
DELHIHIGHER EDUCATION - undefined
MAHAVIR MARWADI JR. COLLEGE OF SCIENCE
GONDIASkills
Staff scheduling
Service standards enforcement
Food safety compliance
Inventory control
POS system operation
Table service standards
Guest issue resolution
Team training
Operations workflow coordination
Customer service
Upselling techniques
Complaint handling
Reservation handling
Certification
December 2026 - December 2026
Interests
Cricket, Yoga, Travelling, Swimming
Timeline
FOOD & BEVERAGE EXECUTIVE
The Westin Mumbai Powai Lake
07.2025 - Current
Food & Beverage Trainee Executiv
The Westin Mumbai Powai Lake
03.2024 - 07.2025
FOOD & BEVERAGES ASSOCIATE
HYATT
11.2022 - 01.2024
INDUSTRIAL EXPOSURE
HYATT
12.2020 - 04.2021
HIGHER EDUCATION - undefined
MAHAVIR MARWADI JR. COLLEGE OF SCIENCE
BACHELORS - TOURISM STUDIES
IGNOU
3 YEAR ADVANCE DIPLOMA - HOTEL ADMINISTRATION
INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT