CHITRA KRISHNAMOORTHY

Project and Delivery Management

• Oversee end-to-end project and delivery lifecycles, ensuring adherence to scope, schedule, budget, and quality standards
• Manage order-to-cash operations, ensuring accuracy, compliance, and on-time delivery
• Track KPIs and SLAs, identify risks, and implement robust mitigation strategies to maintain operational excellence
• Lead cross-functional project teams to deliver seamless execution and measurable business results

Stakeholder & Client Management

• Build and sustain strong client relationships through transparent communication, performance reporting, and pro-active resolutions
• Strong understanding of customers, and experience in driving 100% compliance with client SLAs and KPIs
• Acted as a trusted advisor during project kickoffs, offering strategic insights to enhance client value and delivery outcomes

Agile Leadership & Coaching

• Enabling effective communication among the scrum teams and coordinating the planning of quarterly program increments (PIs)
• Coaching the lean, agile mindset and practices to the members of the Agile Release Train (ART), scrum masters, and business stakeholders
• Holding a thorough understanding of the Scaled Agile Framework (SAFe)

Process Improvement and Operational Excellence.

• Lead continual service improvement (CSI) and automation initiatives to optimize delivery processes and enhance productivity
• Analyze incident trends and operational data to identify bottlenecks and implement data-driven improvements
• Drive cost optimization, resource reallocation, and system enhancements to increase project profitability
• Act as an escalation point for critical customer issues, ensuring prompt and effective resolution

Team Leadership and Collaboration

• Lead, mentor, and develop teams of delivery and project managers to build high-monitoring, motivated units
• Foster a collaborative culture focused on continuous improvement, accountability, and innovation
• Provide career guidance, performance feedback, and leadership support to enhance team capabilities

• Facilitating & driving successful Program Increments (PI) on a quarterly basis
• Coaching the lean agile mindset & practices to the members of Agile Release Train, Scrum Masters & business stakeholders.
• Supporting the scrum teams to prepare for PI Planning & ensure Objectives, roadmap & program backlogs are ready.
• Fostering open communication with the scrum teams & stakeholders to increase transparency & awareness towards progress & roadblocks
• Driving cross team collaboration in the Agile Release Train (ART) and resolve impediments & other planning, collaboration & coordination issues.
• Monitoring & tracking ART’s progress, further track metrics such as Velocity, Cycle time & Lead time.
• Strong usage of Tools & Techniques to streamline the process to enable relentless improvement.
• Ensuring the Management, Stakeholders & Product Owners are in sync with the strategy and execution.
• Encouraging teamwork & assist in management of risks and dependencies.
• Managing Changes to the ART’s PI plan & survey the impacts of those changes on the value chain.
• Understanding, visualizing & managing upstream & downstream dependencies.
• Improving the flow of value across value streams by enhancing & evaluating Devops and Release on Demand Techniques in the continuous delivery pipeline.
• Excellent communication skills, comfortable in presenting metrics with Senior Leadership.
• Extensive knowledge & working experience on team management, coordination of several teams & able to facilitate agreements between the parties.
• Excellent facilitation, situational awareness & conflict management skills.

• Ensure that the project milestones are managed, and project is delivered to specified quality, budget and time scales.
• Monitor project progress, regularly report on progress, identify, and action potential stoppers and issues.
• Prepare Project plan and process guidelines documents.
• Set the team as per client’s requirements.
• Provide estimates for the project work.
• Prepare and present weekly dashboard to the customer.
• Conduct annual appraisals for the team members.
• Awarded for setting up the team, delivering high quality work and for showing continuous improvement with deliverables.
• Developing the release plan for the projects.
• Negotiating and Removing barriers between stakeholders and Teams.
• Risk Management - Identifying, assessing, and controlling financial, legal, strategic and security risks.
• Budget Management - Analyze, organize, and allocate financial resources within an organization