CHOLLANGI SANJUSHA
Hyderabad
Summary
An Adobe-certified Project Manager with 5+ years of experience in IT and e-commerce. Responsible for 5 teams and 10 simultaneous client projects, including 4 Statement of Work (SOW) engagements and 6 Service Level Agreement (SLA) support projects. Experience in Adobe Cloud Commerce/Magento, Shopify, AEM-related delivery, and ERP/POS integrations. Recent work includes the Duplin Shopify Plus migration, B2B pricing requirements, and furniture configuration and UAT. Combines day-to-day delivery oversight with client communication, requirements analysis, and post-launch support. Earlier experience includes project coordination and operations in Singapore.
Overview
3
3
Languages
1
1
Certification
14
14
years of professional experience
Work History
Project Manager
Allure Commerce Pvt. Ltd.
Remote
03.2024 - Current
- Digital Project Delivery Leadership: Spearheaded end-to-end delivery of high-impact digital transformation initiatives, including AI/ML solutions and digital content automation, boosting operational efficiency by 25% through predictive analytics and workflow automation.
- AI-Driven Transformation: Architected AI/ML-enabled content automation and predictive workflows that improved operational efficiency by 42% across engagement teams.
- Handle a portfolio of 10 simultaneous client projects: 4 SOW engagements and 6 SLA support projects, with responsibility for priorities, delivery schedules, and resource planning across 5 teams.
- Risk & Change Management: Identified and mitigated project risks and managed scope changes with agility, ensuring minimal disruption and maintaining project integrity.
- Balanced planned development with incoming support requests, reviewed incidents and defects, prioritised tasks, and tracked investigations, fixes, testing, and client updates in line with SLA commitments.
- Led requirements discussions with clients and technical teams, delivering BRDs, FRDs, use cases, and development tasks that defined business rules, scope, and agreed decisions.
- Budget and Resource Tracking: Review project estimates, billing status, and resource allocation across concurrent engagements. Explain the effort, cost, and schedule implications of scope changes to clients and internal teams.
- Run client demonstrations and UAT reviews. Turn feedback into development and QA tasks, then track client confirmation, staging validation, and production checks.
- Support clients after launch through issue prioritisation and training follow-ups.
- Shared progress updates, project documentation, and client presentations on milestones, open issues, and decisions needed, keeping clients and internal teams informed throughout delivery and support.
Business Analyst & Project Manager
Dotcom Weaver Solutions
Hyderabad
08.2023 - 02.2024
- Led strategic planning, resource optimisation, and risk management, successfully delivering multiple projects while maintaining a focus on quality. •
- Led Agile Scrum teams, managing end-to-end sprint delivery and operational excellence.
- Developed comprehensive project plans that defined scope, timeline, budget, and resource requirements for Adobe Commerce Cloud and AEM projects, ensuring alignment with stakeholder expectations.
- Oversaw deployment of Adobe Experience Manager (AEM) components, resulting in enhanced UX performance and a 15% reduction in page-load issues.
- Planned development, testing, and deployment activities with business and technical teams in line with agreed requirements and timelines.
- Produced functional specifications and process flows from client requirements, serving as a shared reference for business and development teams.
- Addressed gaps in requirements, clarified task ownership, and wrote user documentation for the delivered solution.
- Coordinated with the design team to create high-fidelity mockups, ensuring alignment with project requirements and stakeholder expectations.
Project Coordinator
Dotcom Weaver Solutions
Hyderabad
02.2021 - 07.2023
- Led cross-functional Agile teams (Scrum Masters, Developers, QA, and Designers) across multiple sprints, ensuring delivery of high-quality features within defined scope, timeline, and budget.
- Supported project initiation by defining scope, objectives, and deliverables to align with business goals and meet stakeholder expectations.
- Maintained project plans and documentation, regularly following up on priorities and open actions to ensure project alignment.
- Liaised between project teams and clients, maintaining open lines of communication to meet project requirements.
- Managed stakeholder expectations through regular updates, reports, and presentations on project progress.
- Conducted risk assessments for projects, identifying potential issues and developing mitigation strategies to minimise impact.
- Monitored staff performance, developing targeted improvement plans to enhance team effectiveness.
Project Manager / Project Coordinator
Fondaco Dental Pte Ltd.
02.2016 - 01.2021
Area Sales Manager
VSCl
01.2013 - 07.2013
Relationship Executive
Cryobanks International
07.2012 - 12.2012
Education
Bachelor - Pharmacy
JNTU
Hyderabad04-2011
Diploma - Pharmacy
Andhra University
Visakhapatnam04-2006
Master - Pharmacy | Pharmacology
Kakatiya University
01-2016
Skills
- Agile and Scrum
- AEM Implementation Expert
- Adobe Cloud Commerce / Magento 2
- Shopify / Shopify Plus
- Shopify POS
- Jira, Confluence, Trello
- NetSuite, ERP and OMS
- Klaviyo
- Delivery and sprint planning
- Multi-project management
- Team leadership
- Stakeholder management
- SOW and SLA management
- Scope and change control
- Risk and issue management
- Requirements analysis and BRD/FRD documentation
- Resource planning
- Client communication and Cost management
- Incident and escalation management
- QA and UAT coordination
- Release and go-live planning
Certification
Adobe Certified Expert | Adobe Commerce Business Practitioner
Foundations of Project Management (Google)
Project Management,
Adobe Cloud Commerce / Magento, Shopify, Adobe Experience Manager (AEM)
Generative AI overview for Project Managers
LANGUAGES
English
Hindi
Telugu
SELECTED PROJECT EXPERIENCE
- Allure Commerce, Duplin Winery, Shopify Plus Migration and Retail Delivery, Supported the transition from Adobe Cloud Commerce to Shopify Plus across online and in-store operations, covering migration delivery activities, NetSuite/POS dependencies, UAT, and launch checks., Documented requirements across 6 functional areas: Heritage Club memberships, subscriptions, tiered promotions, event ticketing, shipping, and pickup., After launch, used feedback from store and business teams to prioritize issues and plan training follow-ups.
- Gatlinburg Winery, Shopify and NetSuite Delivery Support, Tracked NetSuite item data preparation and subsidiary mapping alongside Shopify pickup requirements, keeping product and fulfillment setup aligned with the winery's operating needs.
- NAHANCO, Adobe Cloud Commerce B2B, Defined B2B requirements for shared catalogs, customer-specific pricing, checkout, and storefront changes. A key focus was agreeing on which price should apply before developers implemented the rules., Tracked Adobe support escalations and security fixes, including client decisions, testing dependencies, and deployment plans.
- Norwalk Furniture, Magento 2 and Studio 1902, Worked through furniture pricing and configuration requirements, including sectional combinations, parent/child styles, sale prices, rounding, and user visibility., Turned client feedback into development and QA tasks across Magento 2 and Studio 1902, linking requested changes to design requirements and test scenarios.
- Glik's, Shopify Enhancements and Integration Planning, Supported planning for Shopify theme, performance, and SEO changes through requirements and estimate discussions. Also worked with the teams to define the scope and dependencies for the Aptos CRM-Klaviyo integration.
- Orthomed, E-commerce Operations and Issue Management, Followed up on website outages and PayPal checkout issues, tracking technical investigations, proposed fixes, and testing of the affected purchase flows.
PROFESSIONAL DEVELOPMENT
Generative AI Overview for Project Managers | Project Management Institute | Course
CORE COMPETENCIES
Multi-project management • Team leadership • Agile and Scrum • Delivery and sprint planning • Stakeholder management Adobe Experience Manager
SOW and SLA management • Support project management • Scope and change control • Risk and issue management
Requirements and BRD/FRD • Resource planning • Client communication • Incident and escalation management • QA and
UAT coordination • Release and go-live planning
CORE SKILLS
Adobe Commerce / Magento 2 • Shopify / Shopify Plus • Shopify POS • Jira, Confluence, Trello • NetSuite, ERP and Aptos/OMS •Klaviyo
Timeline
Project Manager
Allure Commerce Pvt. Ltd.
03.2024 - Current
Business Analyst & Project Manager
Dotcom Weaver Solutions
08.2023 - 02.2024
Project Coordinator
Dotcom Weaver Solutions
02.2021 - 07.2023
Project Manager / Project Coordinator
Fondaco Dental Pte Ltd.
02.2016 - 01.2021
Area Sales Manager
VSCl
01.2013 - 07.2013
Relationship Executive
Cryobanks International
07.2012 - 12.2012
Bachelor - Pharmacy
JNTU
Diploma - Pharmacy
Andhra University
Master - Pharmacy | Pharmacology
Kakatiya University