Christy Abraham
Bengaluru,KA
Summary
Accomplished market research professional with extensive experience in consumer research and data analysis. Seeking senior level assignments in quantitative research with a reputable organization, preferably in the KPO and market research industry. Over 19 years of core experience in operations, client delivery, and service delivery operations. Successfully handled overseas clients from various regions including Singapore, Indonesia, Philippines, China, Australia, Vietnam, Malaysia, and the Middle East. Demonstrated expertise in data processing/analysis, statistical analysis, team management, and day-to-day overseas client servicing. Skilled communicator with the ability to connect with individuals at all hierarchical levels within the organization. Possesses exceptional communication skills, relationship management abilities, and team building expertise. Proven track record in business development through successful execution of complex projects and maintaining strong client relationships. Excels in coaching and mentoring team members to enhance their delivery capabilities and prepare them for additional business responsibilities.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Merkle
05.2022 - Current
- Leading a team of data analysis professionals
- Successfully ensuring timely completion of market research projects
- Systematic monitoring and evaluation of various aspects of the project to ensure that the accomplished work is aligned with project scope/client requirement
- Effective people management led to the achievement of team goals by accomplishing the KRA
Lead Tech Consultant
Kantar GDC
04.2021 - 04.2022
- Led a team to process Market research data to arrive at structured output to the research team
- Developed and implemented effective communication strategies to ensure seamless collaboration among team members and multiple stake holders (Project Management team, Programming team and Researchers)
- Collaborated with team members and clients to identify and resolve project changes, ensuring timely delivery of project objectives
- Improved process efficiency to ensure faster turnaround time for projects
- Led the internal team for the ISO audit and demonstrated commitment to quality and excellence
Lead Tech Consultant
AMA GDC
07.2018 - 03.2021
- Led a team to process Market research data to arrive at structured output to the research team
- Developed and implemented effective communication strategies to ensure seamless collaboration among team members and multiple stake holders (Project Management team, Programming team and Researchers)
- Collaborated with team members and clients to identify and resolve project changes, ensuring timely delivery of project objectives
- Improved process efficiency to ensure faster turnaround time for projects
- Led the internal team for the ISO audit and demonstrated commitment to quality and excellence
Group Manager
Abacus Market Analytics, IMRB International
07.2011 - 06.2018
- Skill building, including, training, on the job coaching, conducting performance reviews and creation and execution of MDPs
- Negotiating and providing adequate timelines with clients
- Query handling and building good relations with clients
- In charge of projects which involves continuous or periodical brand tracking for various multinational companies
- Various reports and analysis are generated on periodical basis based on product activity and as per the client requirements
- Working on various brand and measure analysis of which some are copyrighted
- Assisting reporting manager in recruitment of trainees and executives
- Involved in short listing and interviews
- Responsible for Achieving Targets
- Preparing the project costs and negotiating with the clients
- In charge of implementing and maintaining QMS
Analytics Manager
Abacus Market Analytics, IMRB International
07.2007 - 06.2011
- Responsible for handling projects, which involves data cleaning, Validating data, tabulation, SPSS data preparation & interpretation
- Analyzing the raw data and provide insights to the clients
- Coordinating with PM/CS with respect to the deliverables Query/ delivering the outputs
- Key person responsible for many projects of Kantar Group of Companies
- Good research skills with ability to capture the best information and provide insights to the clients
- Skill building, including, training, on the job coaching, conducting performance reviews and creation and execution of MDPs
- Negotiating and providing adequate timelines
- Query handling and building good relation ships with the clients
- In charge of projects which involves continuous or periodical brand tracking for various multinational companies. Various reports and analysis are generated on periodical basis based on product activity and as per the client requirements
- Working on various brand and measure analysis of which some are copyrighted. Assisting reporting manager in recruitment of trainees and executives. Involved in short listing and interviews
Analytics Executive
Abacus Market Analytics, IMRB International
06.2005 - 06.2007
- Responsible for handling projects, which involves data cleaning, Validating data, tabulation, SPSS data preparation & interpretation.
- Analyzing the raw data and provide insights to the clients.
- Coordinating with PM/CS with respect to the deliverables Query/ delivering the outputs.
- Key person responsible for many projects of Kantar Group of Companies.
Education
PGDBM - Business Management
NMIMS
Bachelor of Science - Physics
Mahatma Gandhi University
Kottayam, IndiaSkills
- Project Management
- Client Management
- Team Management
- Certified Internal QMS auditor
- Quantum
- SPSS
- Quanvert
- SPSS Dimension TOM
- MS Office Tools
Career Interest
I want to establish myself in Analytics/Analyst/Business Intelligence unit to the advancement of the organization as well as growth of my career.
Personal Information
- Date of Birth: 15/02/80
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that the information furnished above are true to the best of my knowledge.
Timeline
Assistant Manager
Merkle
05.2022 - Current
Lead Tech Consultant
Kantar GDC
04.2021 - 04.2022
Lead Tech Consultant
AMA GDC
07.2018 - 03.2021
Group Manager
Abacus Market Analytics, IMRB International
07.2011 - 06.2018
Analytics Manager
Abacus Market Analytics, IMRB International
07.2007 - 06.2011
Analytics Executive
Abacus Market Analytics, IMRB International
06.2005 - 06.2007
PGDBM - Business Management
NMIMS
Bachelor of Science - Physics
Mahatma Gandhi University