CH.Veda NARENDRACHARY
Hyderabad,TG
Summary
Accomplished systems Administration & TECH SUPPORT with 7Y of experience in operations across the Windows platforms including DR as well. Seeking a position in the field of Server Maintenance Disaster Recovery and Server & Desktop Support Asset Management by which I can share my knowledge which I have learnt from my technical course and help the company to be in the forefront in good administration.
Overview
2
2
Certifications
2
2
Languages
Work History
Senior IT Executive [DESKTOP/NETWORKING/SERVER] Engineer
TATA CONSULTANCY SERVICES
- Managed a Huge Disaster Recovery Setup where we on boarded VMs of both Windows and Linux from On Prem VM Ware to Azure via manually and through Automation scripts Using Zerto Disaster Recovery Tool by HPE.
- Have Done Failover and Failbacks according to the Application Criticality to understand how the above Zerto DR Tool works
- And with respect to this we have Implemented a Monthly DR Setup by routing network traffic to different tenants to create a power outage sense and observing the auto initiation of DR.
- Supported Office 365 suite issues including Outlook, Teams, and OneDrive
- Provide L1/L2 support for over 1000 end-users in a fast-paced enterprise environment.
- Respond to incidents and service requests via phone, email, and ticketing systems.
- Resolve issues related to OS, applications, network connectivity, and user accounts.
- Configure and deploy desktops/laptops and troubleshoot hardware/peripheral issues.
- Document solutions and update the knowledge base to streamline issue resolution.
- Escalate unresolved tickets to relevant teams ensuring SLA adherence.
- Have worked on Incidents which we receive from the Users across the globe and fix them in time without bleaching SLA.
- Worked on Change Management whenever we need to create a VM or Decommission a VM and followed Changes like
- Worked on SOX for a period of 6 months on Windows Domain as defined but the project. A part for these pulling the reports from the Service now tool to analyses Incidents based on the Issue re-existing and so on.
- Working on Technical BAU Activates as instructed by leads
- Respond to and resolve IT support tickets submitted by end-users.
- Managed user provisioning, group policies, and password resets using Active Directory.
- Monitored and managed tickets using ServiceNow, ensuring SLA compliance.
- Assisted in software installations, system configurations, and VPN setups.
- Maintained inventory of IT assets and coordinated with vendors for hardware replacements.
- Played a key role in remote user support during COVID-19 transitions.
- Developed strong relationships with vendors to ensure timely delivery of hardware a software product where and when required.
- Project: 1
Senior IT Executive [DESKTOP/NETWORKING/SERVER] Engineer
MBIT COMPUTRAINING PVT LTD
- Migrating Project systems through SCCM.
- Mobile Device Management through SCCM
- SCCM Remote Support to the Users in Connect- Project.
- Provided L1 support for SCCM, including patch monitoring, remote troubleshooting, software deployment, client health checks, and asset inventory updates.
- Working on tickets which’re P1P2 & P3Levels on Time [SLA]
- Day to day support and monitoring of network use.
- Pulling the reports from the Service – Now Tool.
- Project: 1
Senior IT Executive [DESKTOP/NETWORKING/SERVER] Engineer
ETICOLIFESCIENCES PVT LTD
- Technical Support for DOMAIN setup
- Hardware Firewall Management.
- Installing new hardware Peripheral’s (servers, printers, computer work stations etc.)
- Audio and Video Conference Control and Issues.
- Technical Support for HPLC Instruments.
- Technical support for Domain users.
- Day to day support and monitoring of network use.
- Planning future improvements.
- Access Card Management
- Key Contributions:
Associate IT [DESKTOP] Engineer
HCL INFOSYSTEM
- Setting up user accounts, permissions and passwords.
- Installing new hardware (servers, printers, computer work stations.)
- Ticketing Tool Management. [Patches, Monitoring Systems through KASEYA Ticketing Tool]
- Overseeing security of all systems, especially the internet.
- Fixing network faults.
- Technical support for users.
- Day to day support and monitoring of network use.
- Planning future improvements.
- Providing support including procedural documentation with relevant reports.
- Key Contributions:
Tech support Engineer
AEC
- Evaluated and reconfigured windows/Linux operating systems for the better functionality.
- Working continuously on a task until completion. (or referral to third parties, if appropriate)
- Monitoring and Maintaining Computer Systems and Network.
- Setting up new users’ accounts and profiles as well as dealing with password issues.
- Basic LINUX operating system installations.
- Providing support, including procedural documentation and relevant reports.
- Talking to staff through a series of actions either face-to-face or over the telephone, to help setup systems or resolve issues.
- Checking computer equipment for Electrical Safety.
- Key Contributions:
Education
BACHELOR OF Technology - INFORMATION TECHNOLOGY
JNTU-Kakinada
BOARD OF INTERMEDIATE - undefined
Ammani
S.S.C [Secondary School Education] - undefined
Cheagu vidhyalayam
Skills
Technical Support
Certification
MASTER IN NETWORK ADMINISTRATION
Extra-Curricular Activities
Won an appreciation certificate in Ethical Hacking and Information Security Workshop at NIT Played a key role in executing Main Project on various operating systems. Active participation in SOCIAL WELFARE PROGRAMS.
Timeline
Senior IT Executive [DESKTOP/NETWORKING/SERVER] Engineer
TATA CONSULTANCY SERVICES
Senior IT Executive [DESKTOP/NETWORKING/SERVER] Engineer
MBIT COMPUTRAINING PVT LTD
Senior IT Executive [DESKTOP/NETWORKING/SERVER] Engineer
ETICOLIFESCIENCES PVT LTD
Associate IT [DESKTOP] Engineer
HCL INFOSYSTEM
Tech support Engineer
AEC
BOARD OF INTERMEDIATE - undefined
Ammani
S.S.C [Secondary School Education] - undefined
Cheagu vidhyalayam
BACHELOR OF Technology - INFORMATION TECHNOLOGY
JNTU-Kakinada
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