Damini
Sandila
Summary
Detail-oriented professional with a strong background in automotive services and customer engagement. Leverages CRM software to maintain accurate records, assist customers, and gather feedback, aiming to boost customer satisfaction and support sales initiatives.
Overview
3
3
years of professional experience
Work History
Telecaller
Geeta Motors
Sandila
2023.05 - Current
- Conducted outbound calls to potential customers for automotive services.
- Provided detailed information about vehicle features and promotions.
- Maintained accurate records of customer interactions in the CRM system.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with sales team to follow up on leads effectively.
- Scheduled appointments for vehicle service and test drives.
- Gathered customer feedback to improve service offerings and processes.
- Developed rapport with customers to enhance the overall experience.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Resolved customer complaints in an efficient manner following established protocols.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Handled inbound telephone calls from interested customers.
Education
Bachelor of Arts -
Chhatrapati Shahu Ji Maharaj University, Kanpur
Skills
- Customer relationship management
- Cold calling techniques
- CRM software proficiency
- Scheduling appointments
- Product knowledge
- Vehicle service knowledge
Timeline
Telecaller
Geeta Motors
2023.05 - Current
Bachelor of Arts -
Chhatrapati Shahu Ji Maharaj University, Kanpur