Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Shaik Rizwana

Hyderabad

Summary

Dynamic Telecaller with proven success at SquadStack, achieving a 15% conversion rate through exceptional verbal communication and lead generation skills. Adept at utilizing CRM tools to enhance customer engagement and satisfaction, while consistently exceeding sales targets and fostering strong client relationships. Committed to delivering results and optimizing sales strategies.

Overview

1
1
year of professional experience

Work History

Telecaller

SquadStack
03.2024 - Current
  • Handled 100+ outbound calls daily to potential leads for various clients across the sales sector.
  • Achieved an average conversion rate of 15%, exceeding the monthly target consistently.
  • Maintained accurate call records, lead follow-ups, and customer details using SquadStack’s internal CRM tools.
  • Handled customer queries, provided detailed information, and built trust with potential clients.
  • Collaborated with team leads to optimize calling scripts, and improve call effectiveness.
  • Developed new leads each day at or above quotas.
  • Updated customer information in the database accurately.
  • Responded to customer inquiries in a timely manner, providing accurate information and solutions.
  • Handled inbound telephone calls from interested customers.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Recorded detailed notes about each call in order to maintain accurate records for future reference.
  • Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
  • Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
  • Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.

Education

Bachelor of Technology - EEE

Annamacharya Institute of Technology And Sciences

Skills

  • Excellent verbal communication
  • Lead generation and conversion
  • CRM tools (eg, SquadStack platform, basic Salesforce)
  • Call handling and customer engagement
  • Sales pitch delivery
  • Time management and multitasking
  • Basic MS Office (Word, Excel)
  • Outbound calling strategies
  • Customer relationship management
  • Product knowledge
  • Time management
  • Customer satisfaction
  • Team collaboration
  • Problem resolution
  • Call management

Accomplishments

  • Recognized by SquadStack for maintaining 100% attendance and top conversion performance (Q4 2024).
  • Completed in-house voice and accent training with excellent feedback.

Languages

  • English, Fluent
  • Hindi, Fluent
  • Telugu, Fluent

Timeline

Telecaller

SquadStack
03.2024 - Current

Bachelor of Technology - EEE

Annamacharya Institute of Technology And Sciences

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Shaik Rizwana