Daniel Aruldass A
Bangalore
Summary
Results-driven professional with extensive experience at Deutsche Bank in KYC compliance and due diligence. Proven track record in process improvement and stakeholder engagement, enhancing operational efficiency. Adept at cross-functional collaboration, I have successfully developed workflows that streamlined KYC processes, ensuring timely customer onboarding and compliance with regulations.
Overview
15
15
years of professional experience
Work History
Associate Manager
Deutsche Bank
Bangalore
06.2019 - Current
- Coordinated with stakeholders to gather necessary documentation for investigations.
- Collaborated with cross-functional teams to resolve complex case issues.
- Developed workflows to streamline KYC processes and improve efficiency.
- Assessed KYC system updates and provided feedback for improvements.
- Maintained detailed records of case activities and outcomes for audits.
- Performed due diligence on potential customers to ensure compliance with KYC regulations.
- Coordinated with other departments to ensure timely completion of customer onboarding process.
- Reviewed customer files to ensure accuracy and completeness of Know Your Customer data.
- Identified, analyzed, and resolved discrepancies in customer information.
- Provided guidance to junior staff members on best practices related to KYC processes.
- Participated in regular meetings with stakeholders from across the organization regarding ongoing projects related to KYC functions.
- Developed reports for senior management regarding KYC performance metrics.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Conduct due diligence and KYC reviews for clients in the UK, US, and Germany.
- Input KYC information into internal systems (dbCAR, dbCLM) for new client adoption, maintenance, and remediation.
- Performed KYC screenings on customer information, documenting as required by global KYC procedures.
- Performed E2E reviews on EDD and CDD files.
- Publish MIS, Decks, and Trends on a daily and monthly basis, ensuring timely publication.
Senior Quality Assurance Specialist
247.ai
Bangalore
07.2010 - 05.2019
- Developed training materials for new customer service representatives.
- Conducted audits of customer service processes to identify areas for improvement.
- Provided coaching sessions for staff on effective communication techniques.
- Assisted in creating reports on service quality metrics and trends.
- Analyzed customer service data to identify areas of improvement in customer experience.
- Identified opportunities for process improvements based on analysis of existing workflows.
- Provided training sessions for new team members on best practices in customer service.
- Managed escalated calls between customers and agents by providing assistance or offering solutions.
- Provided feedback to customer service teams on customer complaints.
Education
Bachelor of Commerce - Human Resources Management
RBANMs First Grade Evening College
Bangalore06-2010
Pre-University - Accounting
Indian Academy PU College
Bangalore05-2006
Skills
- KYC compliance
- Due diligence
- Case management
- Process improvement
- Stakeholder engagement
- Strategic planning
- Cross-functional collaboration
- Advanced Excel
Accomplishments
- Best Performer Award
- Best team of the quarter
- Awarded multiple awards and recognition
Affiliations
- CSR activity
- Traveller
- Bike Ride
Timeline
Associate Manager
Deutsche Bank
06.2019 - Current
Senior Quality Assurance Specialist
247.ai
07.2010 - 05.2019
Bachelor of Commerce - Human Resources Management
RBANMs First Grade Evening College
Pre-University - Accounting
Indian Academy PU College
Similar Profiles
Dnyaneshwar BhogilDnyaneshwar Bhogil
Trade and Transaction Analyst at Deutsche Bank Group, Deutsche BankTrade and Transaction Analyst at Deutsche Bank Group, Deutsche Bank
PRADEEP KUMARPRADEEP KUMAR
Assistant Vice President at Deutsche India Private Limited (Deutsche Bank Group)Assistant Vice President at Deutsche India Private Limited (Deutsche Bank Group)
Manoj Singh SolankiManoj Singh Solanki
Senior Analyst at Deutsche India Pvt. Ltd- Deutsche Bank GroupSenior Analyst at Deutsche India Pvt. Ltd- Deutsche Bank Group
Amit KulkarniAmit Kulkarni
Vice President at Deutsche India Pvt. Ltd, Deutsche Bank of India, DBOIVice President at Deutsche India Pvt. Ltd, Deutsche Bank of India, DBOI
Simran SSimran S
Travel Consultant at BCD TravelTravel Consultant at BCD Travel