Danish Bhadwal
Kathua
Summary
Driven Quality Analyst with a proven track record at Rexera, enhancing operational efficiency through advanced analytics, and continuous improvement strategies. Skilled in problem-solving and cross-functional teamwork, I achieved a 100% Net Promoter Score by proactively addressing service issues and streamlining processes, ensuring exceptional customer focus and service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Analyst
Rexera
San Fransisco
11.2023 - 02.2025
- Developed a real-time issue escalation protocol to alert the operations team of potential service failures before they breach SLA, reducing order escalations by 20% and improving overall operational response time.
- Implemented a continuous improvement framework for operations quality checks, resulting in a 15% improvement in overall TAT by identifying and addressing recurring process inefficiencies.
- Leveraged advanced analytics with Spark's Superset to track KPIs, guiding strategic decision-making for bug TAT improvement and operational efficiency enhancements, while ensuring alignment with SLA targets.
- Achieved a 100% Net Promoter Score (NPS) for an assigned account by consistently monitoring order statuses and automating descriptive reports, keeping the CSM team updated on issues and poor TAT performance.
- Established cross-functional feedback loops with the product and engineering teams to ensure continuous quality improvements, leading to a 10% reduction in post-implementation issues and enhancing overall operational effectiveness.
Quality Analyst
Clicbrics Technologies Pvt. Ltd.
Gurgaon
05.2022 - 10.2023
- Conducted a large number of quality audits on property listings and critical documentation, identifying inconsistencies, and ensuring over 98% data accuracy across the platform.
- Generated weekly quality reports using Excel and Google Sheets, highlighting error trends, and contributing to a 15% reduction in recurring data entry issues.
- Initiated accuracy reviews that led to a 25% decrease in client-facing listing errors, directly enhancing platform trust and usability.
- Partnered with operations and data entry teams to implement feedback loops, reducing average QA resolution time by 20%.
Practicing Lawyer
District Court
Kathua
08.2021 - 05.2022
- Managed and organized high-volume legal case data, maintaining 100% accuracy in client files and legal documentation to support court proceedings.
- Conducted legal research and analysis to draft legal opinions, studies and reports.
- Collaborated cross-functionally with senior lawyers, contributing to case strategies, and ensuring timely, error-free document submission under strict deadlines.
Education
B.A. LLB -
University of Jammu
Kathua, India04.2021
11th & 12th- Non-Medical - English
Partap World school
Pathankot, India01.2016
Skills
- Problem solving
- Team collaboration
- Microsoft PowerPoint and Excel
- Quality assurance
- Customer focus and service
- Process enhancement
- Cross-functional teamwork
- Continuous improvement strategies
- Effective communication
Awards
- Honored for the best student during graduation.
- Have been consistent as a top performer in the workplace.
Languages
- English
- Hindi
Accomplishments
- Honored as the best student during graduation
- I have been consistent as a top performer in the workplace
Certification
- Basic to advance excel course from Udemy
Languages
Hindi
First Language
English
Proficient (C2)
C2
Affiliations
- National player of roll ball, roller skating
References
References available upon request.
Timeline
Quality Analyst
Rexera
11.2023 - 02.2025
Quality Analyst
Clicbrics Technologies Pvt. Ltd.
05.2022 - 10.2023
Practicing Lawyer
District Court
08.2021 - 05.2022
B.A. LLB -
University of Jammu
11th & 12th- Non-Medical - English
Partap World school
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