Danish Mahmood

- Provided exceptional customer service via phone, email, and live chat, resolving inquiries and issues related to bookings, ride experiences, and payment discrepancies.

- Assisted customers with booking rides, modifying reservations, and navigating the company's app and website.

- Handled customer complaints with empathy and efficiency, ensuring a satisfactory resolution while maintaining a positive company image.

- Collaborated with dispatch and driver teams to ensure timely and accurate ride assignments and to address operational issues.

- Maintained detailed records of customer interactions, transactions, comments, and complaints using the company's CRM software.

- Conducted follow-up calls and emails to ensure customer satisfaction and to gather feedback for service improvement.

- Trained new customer support staff on company policies, procedures, and customer service best practices.

- Assisted in developing and updating customer service protocols and guidelines to enhance overall service quality.