Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Work Preference
Timeline
Generic
Dara Singh Vilkhoo

Dara Singh Vilkhoo

Senior Team Lead
Bengaluru

Summary

Accomplished Senior Team Lead with a proven track record at Merck KGaA, enhancing team performance and customer satisfaction through expert coaching and robust problem-solving. Spearheaded seamless migration projects and improved support processes, leveraging technical support and people management skills to drive quality improvements and operational efficiency. Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

11
11
years of professional experience
15
15
years of post-secondary education
3
3
Languages

Work History

Senior Team Lead

Merck KGaA
2019.12 - Current

Senior Technical Lead

Marlabs
2015.04 - 2019.12
  • Managed diverse team of technical support specialists, providing guidance and mentorship to enhance professional growth.
  • Served as escalation point for high-visibility, mission-critical incidents, coordinating resources and managing communication with stakeholders to ensure timely resolution.
  • Led migration projects from legacy systems to modern platforms, minimizing downtime while ensuring seamless transitions for customers'' businesses operations.

Group Leader

C-Cube Solution Ltd
2013.02 - 2015.01
  • Resolved technical issues for customers through remote assistance and on-site troubleshooting.
  • Boosted efficiency of help desk processes via the creation of detailed documentation for IT policies, procedures, and troubleshooting guides.
  • Established a knowledge base for common IT issues, expediting resolution times and empowering users to self-service minor problems.
  • Enhanced customer satisfaction by providing timely and effective IT support to endusers.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

Bachelor of Computer Applications - Computer Application

Sikkim Manipal University
Gangtok, India
2006.02 - 2009.02

ICSE - Science

Vig English School
Jamshedpur
2004.02 - 2006.02

ICSE - Science

Vig English School
Jamshedpur, India
1994.02 - 2004.02

Skills

People Management

Coaching and Mentoring

Influencing skills

Customer Service Management

Leading Team Meetings

Quality Improvement

Problem-Solving

Mentoring

Team Supervision

Technical Support

Project management know-how

Online Instruction

Interests

Sports

Travel

Teaching

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceCareer advancementCompany CulturePersonal development programsFlexible work hoursPaid time off

Timeline

Senior Team Lead

Merck KGaA
2019.12 - Current

Senior Technical Lead

Marlabs
2015.04 - 2019.12

Group Leader

C-Cube Solution Ltd
2013.02 - 2015.01

Bachelor of Computer Applications - Computer Application

Sikkim Manipal University
2006.02 - 2009.02

ICSE - Science

Vig English School
2004.02 - 2006.02

ICSE - Science

Vig English School
1994.02 - 2004.02
Dara Singh VilkhooSenior Team Lead