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Accomplished Senior Team Lead with a proven track record at Merck KGaA, enhancing team performance and customer satisfaction through expert coaching and robust problem-solving. Spearheaded seamless migration projects and improved support processes, leveraging technical support and people management skills to drive quality improvements and operational efficiency. Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
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