DARSHAK ZAVERI
MUMBAI
Summary
Proactive Manager Gemstone Sourcing focused on customer engagement and service delivery. Engages with clients to identify needs, ensuring exceptional service and satisfaction. Coordinates supply purchases within budgetary constraints, fostering strong supplier relationships,and also Handling Pearls assembly and weaving process in jewellery production.
Overview
25
25
years of professional experience
Work History
MANAGER GEMSTONE SOURCING & AST PRODUCTION MANAGER
TANVIRKUMAR & CO
MUMBAI
09.2011 - Current
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Procurement of calibrated and High-End Gemstones.
- Identifying and evaluating reliable suppliers of all types of gemstones globally.
- Sourcing gemstones according to the company's design, quality, and quantity requirements.
- Managed international gemstones procurement from key markets including Bangkok, Thailand and Hong Kong.
- Sourced, evaluated, and negotiated pricing for precious and semiprecious gemstones with overseas suppliers.
- Identified issues, Analysed information and provided solutions to problems.
- Engaged with customers to better understand needs and deliver excellent service.
- Streamlined processes to improve and optimise office operations.
- Monitored staff performance and developed improvement plans.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Educate production staff about the Handling of colour stones and pearls at the time of process.
- Manage recutting of colourstones and reduce its loss as per design
- Manage Recutting worker and educate them for recutting as per design.
- Manage Pearl Assembly and Pearl Weaving Department and its production.
Third Party Quality Control Officer
Gitanjali Group Of Companies
MUMBAI
04.2006 - 08.2011
- Tested product samples and confirmed adherence with quality standards ahead of manufacturing.
- Assessed goods with meticulous attention to detail, confirming adherence with agreed standards.
- Logged issues and identified root causes to prevent repeat incidents.
- Checked product labelling was clear and legible ahead of dispatch.
- Escalated product care handling issues to resolve product damage during assembly and packing.
Diamond Grader
S R Gems
MUMBAI
03.2001 - 02.2006
- Sorting loose diamonds as per company’s grading standards.
Education
GRADUTATE -
SMT.GOKLIBAI POONAMCHAND PITAMBER HIGH SCHOOL
Mumbai, MH01-2001
Skills
- Inventory management
- Supplier negotiation
- Gemstone procurement
- Quality assessment
- Customer engagement
- Project planning
- Staff training
- Operational support
- Quality control procedures
- Supply chain coordination
- Handling Pearls Weaving process and Pearls assembley process in production
Languages
Hindi
Intermediate
B1
English
Intermediate
B1
Timeline
MANAGER GEMSTONE SOURCING & AST PRODUCTION MANAGER
TANVIRKUMAR & CO
09.2011 - Current
Third Party Quality Control Officer
Gitanjali Group Of Companies
04.2006 - 08.2011
Diamond Grader
S R Gems
03.2001 - 02.2006
GRADUTATE -
SMT.GOKLIBAI POONAMCHAND PITAMBER HIGH SCHOOL