Debarshi Das

• Worked on Generative Artificial Intelligence (AI) projects using Natural language processing (NLP) techniques (Sentiment Analysis and Named Entity Recognition) and curating large language model (LLM) datasets through Text Summarization. Also, labelled accurately and annotated data (text and images), based on specific guidelines and instructions.
• As a Sr. As an executive in customer support, the role at SheerID revolved around resolving queries and issues for customers of different international retailers, such as YouTube, Spotify, Tableau, lululemon, AT&T, etc., via email.
• For GoFundMe, the role changed slightly. Along with customer service via email and chat, I looked after a portion of the financial part by issuing refunds, as per guidelines.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• The role of the SPS Associate (Inbound Campaign) is to resolve or troubleshoot seller queries and issues on the Amazon platform.
• This was a concurrent role supporting sellers from both Europe and the North American Marketplace via call and email.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Maintained high feedback ratings from customers by responding quickly to questions and problems.

• As a web consultant, the role revolves around connecting with the right party contact or decision maker of medium to small business enterprises in the United Kingdom, United States via outbound calling, and discussing the huge potential in terms of growth and branding through various digital marketing solutions, such as website development, SEO, SMO, SMM, PPC, and mobile application.
• Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
• Recognized by management for providing exceptional sales performance in WFH mode for the entire tenure.

For reference: Sales Head - Ayan Biswas - 9804912052

• As a web consultant, the role revolves around connecting with the right party contact or decision maker of medium to small-sized business enterprises in the United Kingdom, United States/Canada via outbound calling and discussing the huge potential for growth and branding through various digital marketing solutions, such as website development, SEO, SMO, SMM, PPC, and mobile applications, and eventually generating a prospective client.
• Recognized by the management for being the top performer in sales every month.

For Reference: Sales Team Lead, Florence Navaraj - 9830963118