Sudip Nandy
Kolkata
Summary
Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. ITES Executive
Imerit Technology Services Pvt Ltd
Kolkata
04.2017 - Current
- Maintained positive working relationship with fellow staff and management.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Evaluated open source libraries available for implementing AI and DL models into existing applications.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Maintained up-to-date knowledge of industry trends and best practices.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Identified quality problems and recommended solutions.
- Maintained quality assurance procedure documentation.
- Analyzed issues and recommended corrective actions to improve final results.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Support Specialist
Xplore-Tech Service Pvt Ltd
Kolkata
05.2016 - 03.2017
- Developed strong relationships with customers by providing personalized assistance and support.
- Supported sales team members to drive growth and development.
- Maintained a high level of professionalism when dealing with difficult customers.
- Mentored junior team members and managed employee relationships.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Provided top quality control and eliminated downtime to maximize revenue.
Sr. Process Specialist
Onprocess Technology Services Pvt Ltd
Kolkata
06.2014 - 11.2015
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Reviewed utility bills for accuracy and identified errors or discrepancies in billing information.
- Responded to incoming program emails and telephone inquiries.
- Provided technical support to facility staff on all aspects of energy management.
Process Associate
Tata Consultancy Services
Kolkata
03.2014 - 02.2015
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Maintained positive working relationship with fellow staff and management.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Care Executive
Pecon Software Limited
Kolkata
07.2008 - 11.2012
- Maximized customer satisfaction by efficiently managing high call volumes, and addressing diverse inquiries concurrently.
- Making calls to potential and current customers to qualify them as sales leads. They work closely with sales to ensure that the quality of sales leads is accurate and effective.
- Handling outbound and inbound calls for technical support and the selling of AMC and Software.
- Resolved inquiries effectively, leading to increased customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor in Hotel Management - Hotel Management And Customer Service
Nips School of Hotel Management
Kolkata07-2007
High School Diploma -
Pitts Modern School
Jharkhand04-2004
Skills
- Staffing
- Sales
- Product analysis
- Service quality improvement
- Client account management
- Customer-oriented
- Performance analysis
- Total Quality Management
- Team leadership
- Sales analysis
- Problem resolution
- Customer relations
- Executive support
- Product development
- Training and development
Certification
- Computer Skills Training Program
Accomplishments
- Cricket Player, Local Community League
- Best Employee Award
- Advanced computer skill and knowledge.
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2
Personal Details
D.O.B : 22nd August 1985
Contact No : 8902631120, 6291181392
Email : nandysudip2@gmail.com
Address : Kolkata, West Bengal
Timeline
Sr. ITES Executive
Imerit Technology Services Pvt Ltd
04.2017 - Current
Customer Support Specialist
Xplore-Tech Service Pvt Ltd
05.2016 - 03.2017
Sr. Process Specialist
Onprocess Technology Services Pvt Ltd
06.2014 - 11.2015
Process Associate
Tata Consultancy Services
03.2014 - 02.2015
Customer Care Executive
Pecon Software Limited
07.2008 - 11.2012
Bachelor in Hotel Management - Hotel Management And Customer Service
Nips School of Hotel Management
High School Diploma -
Pitts Modern School
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