Debjit Mukherjee
Kolkata
Summary
A skilled, result oriented and dynamic solutions driven professional with 15 years of Leadership experience in banking and financial service industry in the area of Business Development and Banking Operations and Relationship Management, thus maintaining the consistent Growth & sustainable profitability. Experience in customer service, relationship management, NRI business, NRI structured products sales and banking operations, Retail Forex wealth management and team handling.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Product Manager - NRI structured / Overseas Retail product, Affluent Business
Axis Bank Ltd
05.2017 - Current
- Working with the product issuers on new products and driving efforts to increase distribution
- Interacting with external and internal stakeholders to deliver and promote platform, attending client meetings/client presentations and ensure adherence to the compliance and regulations.
- Responsible for structured product offering including Loan/Leverage based NR structured deposits, Overseas USD fund based/Non fund based credit facility, Standby letter of Credit (SBLC) issuance
- NRI /Domestic TD linked Forward cover products for NRIs and Resident Individuals
- Driving the Offshore Wealth Management Business - Axis IFSC GIFT CITY
- Overall business performance for revenue (Fee), increase AUM
Branch Relationship Head & Assistant Vice President
Axis Bank Ltd
04.2021 - 12.2023
- Effectively manage a team of 5 Premium RMs and provide the clarity of business objectives so that they meet the organizational goals of liability book growth, fee income and portfolio quality metrics
- Focus on portfolio quality by way of appropriate customer segment fitment, balance growth to maintain true customers, focus on cross-sell of Investment and Insurance products, other financial and non-financial products
- Manage and control attrition in the NTB and ETB mapped book of the RMs
- To enhance and retain customer profitability by capturing larger share of wallet and selling wealth management products
- Recruitment and training of the relationship management team
- Work aggressively with different product teams like TPP, Assets, RFR etc and help generate business
- Work closely with the Branch Heads, Cluster Heads and Circle Business Managers to design action plans and drive new initiatives
NRI Relationship Manager & Senior Manager
Axis Bank Ltd
05.2017 - 04.2021
- Primarily responsible for providing financial solutions to meet the requirements of NRI customers and ensure value added service
- Responsible for increasing liabilities size of relationship via balances in the account of existing NRI customers and enhancing customer profitability
- To be in close contact with the customers through mailers and phone calls and share the insights on the fluctuations in interest rates, exchange rates and various product offerings
- Increase customer engagements through cross selling investment products like Life Insurance, Forward booking, Mutual Funds, Structured products and non investment products like Forex, Remittance, Loans
- Assist in the investment portfolio of customers between different asset classes, reviewing clients portfolio and increase in revenue create AUM building opportunities
Branch Relationship Manager & Manager
Kotak Mahindra Bank Ltd
04.2014 - 02.2017
- Responsible for planning, developing and managing the Resident, NRI ( Non Resident Indian ) and current account clientele as well as achieving sound profitable growth through the achievement of the productwise sales as well as income targets while ensuring delivery of quality service.
- Acquisition and growth of new accounts like current, saving and NR customers and responsible of retention of accounts.
- Revenue generation through liability products, wealth management products like mutual funds, life insurance, general insurance etc.
- Serving and providing end to end solutions to set of mapped Prima customers of the branch
- Handling their individual portfolio and to keep a track of their accounts i.e. funds and their movement.
- Building and maintaining healthy business relations and ensuring high customer satisfaction.
- Going beyond the professional need of the customer by providing other products
Relationship Officer & Deputy Manager
Kotak Mahindra Bank Ltd
12.2011 - 04.2014
Personal Banker (classic) & Asst. Manager
HDFC Bank Ltd
05.2010 - 12.2011
- Managing the High net worth customers who are part of the classic program
- Ensure quality new acquisition classic customers through walk ins and referrals
- Ensure that individual customers are grouped and Customer To Group ratio is mentioned
- Enhance liability values within each of the customer groups and promote all direct banking channels
- Knowing about where all the customers are currently banking and moving them to our bank
- One point contact to the classic customers for all their banking needs.
- Customer complaints management and ensuring resolution of all complaints within TAT
Education
PGDM - Marketing
Siva Sivani Institute of Management
Secunderabad01.2010
Bachelors of Science - Biotechnology
Andhra University
01.2007
Higher secondary - Science
West Bengal Board
01.2004
Madhyamik -
West Bengal Board
01.2002
Skills
- Business development planning
- Building customer relationships
- Identifying customer needs
- Financial services
- Team handling
- Asset & Liability business experience
- Trade and Forex services
- NRI customer management
- Multi Product & Multi-Tasking capabilities
- Wealth management for HNI & ultra HNI segment
Certification
- Successfully completed all the module of Financial planning (Advanced level) on Investing Aspects for NRIs through CIEL.
- Successfully completed the 'Certificate Program on Advanced Treasury and Foreign Exchange Risk Management' conducted by BSE Institute Ltd.
- Qualified for MDRT and won a trip to Moscow.
- AMFI, IRDA & NSDL Depository module VI certified.
Languages
- English
- Hindi
- Bengali
Personal Information
- Date of Birth: 02/17/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Branch Relationship Head & Assistant Vice President
Axis Bank Ltd
04.2021 - 12.2023
Regional Product Manager - NRI structured / Overseas Retail product, Affluent Business
Axis Bank Ltd
05.2017 - Current
NRI Relationship Manager & Senior Manager
Axis Bank Ltd
05.2017 - 04.2021
Branch Relationship Manager & Manager
Kotak Mahindra Bank Ltd
04.2014 - 02.2017
Relationship Officer & Deputy Manager
Kotak Mahindra Bank Ltd
12.2011 - 04.2014
Personal Banker (classic) & Asst. Manager
HDFC Bank Ltd
05.2010 - 12.2011
PGDM - Marketing
Siva Sivani Institute of Management
Bachelors of Science - Biotechnology
Andhra University
Higher secondary - Science
West Bengal Board
Madhyamik -
West Bengal Board