Debleena Maiti
Clearence Team Leader
Bengaluru
Summary
Passionate professional over 8+ years' experience in Customs Global Trade and Air Freight Industry with strong background in Logistics Management. My experience in Team building and leadership always provide excellent deliverance as per business KPIs. I possess extensive practical expertise in Customs Compliance and Regulatory handling, along with a proven track record in successfully managing logistics projects.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customs Clearance Team Leader
DHL Express India
12.2023 - Current
- Liaised with Customs for the process improvement, meeting with Customs officials on Various SOPs on trade and compliance specifications
- Worked with Customs for various approvals on smooth clearance, Bonded truck permission, Faster assessment of Customers who are falling under Risk management System
- Keep Improving Customs Assessment, Examination and X-ray processes for Faster deliverance
- Worked with Customs and Customers on India Harmonized Tariff Schedule (HTS) and Customs Tariff Codes to avoid Bill of Entry discrepancies
- Achieved 100% KPI by regularly monitoring the process, Analyze the Root Causes, liaising with various other cross-functional teams to improve operations planning
- Recruited, mentored, People Management, 5S Implementation, Vendor Management, and Stakeholder Management and trained >60 employees on SOPs
Clearance Escalation Desk
01.2016 - 12.2023
- Import shipments customs clearance (end to end)
- Coordination with customer and Proactively inform if delay in clearance and obtain the required documents for clearance
- Follow Shipments & update status accordingly to customer on daily basis
- Maintaining effective relationship with customers
- Managing STTT, social media, Network and Customs escalation
- Leading New Tools like DIET, DIET 2.0
Education
Bachelor of Technology (B.TECH.) - E & I Engineering
Netaji Subhash Engineering College
Kolkata, WB 06.2010 - 05.2014
Skills
Customer Escalation Management Skill
Training And Achievements
- "CERTIFY INTERNATIONAL SPECIALIST" on Import Clearance associated with DHL Express.
- Completed Lead+ Training in DHL Express
- Certificate of "Indian Red Cross Society"
- Received "ACE Award".
- TOP performer for three months continuously.
- Last three years I got Rating as "Roll Model".
Timeline
Customs Clearance Team Leader
DHL Express India
12.2023 - Current
Clearance Escalation Desk
01.2016 - 12.2023
Bachelor of Technology (B.TECH.) - E & I Engineering
Netaji Subhash Engineering College
06.2010 - 05.2014
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