Deeksha Singh
Aligarh
Summary
Dynamic professional with a proven track record at Kotak Mahindra Bank, excelling in customer service and complaint resolution. Adept at implementing process improvements and training teams to enhance service quality. Strong communicator with expertise in financial reporting, consistently achieving high customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dupty Manager
Kotak mahindra bank
Noida
05.2023 - Current
- Supervised daily operations to ensure smooth service delivery.
- Coordinated team schedules to optimize staffing levels and coverage.
- Assisted customers with inquiries and resolved issues efficiently.
- Implemented bank policies and procedures to maintain compliance standards.
- Trained new staff on operational protocols and customer service techniques.
Customer Care Executive
Dhani Loans & services pvt. lltd.
Noida
08.2021 - 11.2022
- Assisted customers with inquiries and product information through various communication channels.
- Resolved customer complaints using effective problem-solving techniques and company policies.
- Maintained accurate records of customer interactions in the CRM system.
- Educated customers on product features, benefits, and promotions during interactions.
- Processed orders and returns efficiently while adhering to company guidelines.
- Collaborated with team members to enhance service quality and improve workflows.
Education
BCA - Computer Science
SSLD Varshney Institute of Technology & Management
Aligarh07-2019
Skills
- Customer service
- Problem solving
- Complaint resolution
- Effective communication
- Time management
- Decision making
- Process improvement
- Team building expertise
- KPI setting and review
- Quality assurance
- Work planning and organization
- Financial reporting
- Customer service focus
Accomplishments
- Best Performer Award at Kotak Mahindra Bank for consistently achieving customer satisfaction targets and exceeding service standards
- Star employee of the month at Kotak Mahindra Bank for achieving 120% of SOP targets within a quarter
Languages
Hindi
First Language
English
Advanced (C1)
C1
Certification
- Pan India topper in SOP achiever certificate
- Every month, SOP achiever certificate
Timeline
Dupty Manager
Kotak mahindra bank
05.2023 - Current
Customer Care Executive
Dhani Loans & services pvt. lltd.
08.2021 - 11.2022
BCA - Computer Science
SSLD Varshney Institute of Technology & Management
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