Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Deeksha Singh

Aligarh

Summary

Dynamic professional with a proven track record at Kotak Mahindra Bank, excelling in customer service and complaint resolution. Adept at implementing process improvements and training teams to enhance service quality. Strong communicator with expertise in financial reporting, consistently achieving high customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dupty Manager

Kotak mahindra bank
Noida
05.2023 - Current
  • Supervised daily operations to ensure smooth service delivery.
  • Coordinated team schedules to optimize staffing levels and coverage.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Implemented bank policies and procedures to maintain compliance standards.
  • Trained new staff on operational protocols and customer service techniques.

Customer Care Executive

Dhani Loans & services pvt. lltd.
Noida
08.2021 - 11.2022
  • Assisted customers with inquiries and product information through various communication channels.
  • Resolved customer complaints using effective problem-solving techniques and company policies.
  • Maintained accurate records of customer interactions in the CRM system.
  • Educated customers on product features, benefits, and promotions during interactions.
  • Processed orders and returns efficiently while adhering to company guidelines.
  • Collaborated with team members to enhance service quality and improve workflows.

Education

BCA - Computer Science

SSLD Varshney Institute of Technology & Management
Aligarh
07-2019

Skills

  • Customer service
  • Problem solving
  • Complaint resolution
  • Effective communication
  • Time management
  • Decision making
  • Process improvement
  • Team building expertise
  • KPI setting and review
  • Quality assurance
  • Work planning and organization
  • Financial reporting
  • Customer service focus

Accomplishments

  • Best Performer Award at Kotak Mahindra Bank for consistently achieving customer satisfaction targets and exceeding service standards
  • Star employee of the month at Kotak Mahindra Bank for achieving 120% of SOP targets within a quarter

Languages

Hindi
First Language
English
Advanced (C1)
C1

Certification

  • Pan India topper in SOP achiever certificate
  • Every month, SOP achiever certificate

Timeline

Dupty Manager

Kotak mahindra bank
05.2023 - Current

Customer Care Executive

Dhani Loans & services pvt. lltd.
08.2021 - 11.2022

BCA - Computer Science

SSLD Varshney Institute of Technology & Management
Deeksha Singh