MAHEJABEEN

• Dupery Manager C/A
• Prospected new leads through outreach, referrals, and market research.
• Presented product solutions during discovery calls and client meetings.
• Negotiated contract terms with customers and internal stakeholders.
• Maintained CRM records for pipeline activity, contacts, and follow-up tasks.
• Collaborated with marketing and customer success on account strategy.
• Trained junior sales staff on client communication and account management.
• Identified new opportunities within existing accounts through cross-selling activities.
• Facilitated smooth service delivery and followed up after sales to offer additional support and capitalize on cross-selling opportunities.
• Participated in weekly team meetings to discuss progress and share best practices.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

•Assistant Manager -Sales (Casa)

• frontline representative responsible for acquiring new clients, driving revenue, and selling products like CASA (current/savings accounts), loans, and credit cards. They engage in field sales, customer relationship

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• Customer Acquisition & Sales: Proactively source new clients (individuals, proprietors, small businesses) to open Current and Savings Accounts (CASA).
• Product Cross-Selling: Promote banking products including credit cards, personal loans, home loans, fixed deposits (FD), and insurance.
• Target Achievement: Meet and exceed assigned monthly and quarterly sales targets.
• Relationship Management: Build and maintain strong, lasting relationships with customers for repeat business and referrals.
• Compliance and KYC: Verify customer credentials and ensure all documentation complies with banking regulations (KYC, AML) and RBI norms.
• Lead Generation & Conversion: Conduct market visits, community mapping, and cold calling to convert leads into clients.
• Digital Banking Promotion: Drive the activation of digital channels, including mobile banking app, net banking, and UP

• Assistant Manager_ Sales (Casa)
• Managed staff schedules and performance to optimize workflow and productivity.
• Coordinated branch activities to enhance customer service and operational efficiency.
• Implemented training programs for new employees on banking procedures and systems.
• Analyzed customer feedback to improve service offerings and resolve issues promptly.
• Oversaw daily cash management processes to maintain operational accuracy and security.
• Key Usage Examples of CASA Department
  Customer Acquisition: Sales officers, such as those at banks, work to acquire new individuals and businesses to open savings or current accounts.Deposit Mobilization: Banks track the "CASA ratio" (CASA deposits / Total deposits) to ensure they have high liquidity and low-cost funding available for lending.
  Transaction Management: These accounts are designed for day-to-day transaction needs rather than long-term fixed deposits.
  
  Branch Banking: The team manages KYC compliance, documentation, and the rollout of debit cards or digital banking services (UPI, apps) for new accounts.
• For or Related TermsCurrent-Savings Account Department
  Liability Generation Unit (since deposits are a liability to the bank)
  Retail Banking Liabilities Department
  Deposit Sales Team

• Processed credit application and develop loan proposal.
• Proposed loan closing with customer.
• Explained and discuss loan specifications, requirement and communication loan account expectatnal.
• Developed business relationship with corporate and Employees.
• Acquiring new client via call and providing desk services to existing client.
• Building cordial relation with the existing clients.
• Doing work corporate, regular follow-ups for alignment the other requirement of the corporate i.e. (Personal Loan).
• Achieving 100% target assigned.
• Maintaining relationship with customers to take reference and getting more business.
• Maintaining record of every business picked and meeting with the customer.
• Organizing Help desk for the employe.

• Outbound customer service and credit relationship calls for all consumer card clients.
• Process credit card applications for new customers, setting credit limits and terms of service according to customer credit and background.
• Explained and discuss loan specifications, requirement and communication loan account.
• Developed business relationship with corporate and Employees.
• Acquiring new client via call and providing desk services to existing client.
• Building cordial relation with the existing clients.
• Educate existing clients of additional loan options including balance transfers and applying for credit limit increases.
• Placed phone calls, sent statements, or emailed customers to remind them of payments, due dates, and any delinquent amounts.
• Investigate customer spending trends to ensure security and catch possible signs of fraud or loss of card.
• Skills Used Customer service, sales, data entry, billing.
• Achieving 100% target assigned.
• Maintaining relationship with customers to take reference and getting more business.