Deepak Prajapati
Information Security Analyst
Goregaon East,MH
Summary
As an experienced Relationship Manager in the banking industry, my objective is to leverage my skills and knowledge to drive revenue growth and exceed client expectations. I am dedicated to building and maintaining strong client relationships, delivering exceptional customer service, and identifying new business opportunities to increase profitability. I am seeking a challenging role in a reputable bank where I can apply my expertise in relationship management, financial analysis, and business development to achieve mutual success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dupty Manager
Axis Bank
Mumbai
04.2023 - Current
- Supervised daily operations and ensured adherence to banking policies.
- Managed staff schedules and optimized workforce efficiency throughout the branch.
- Coordinated customer service initiatives to enhance client satisfaction and retention.
- Trained new employees on bank procedures and customer interaction techniques.
- Resolved customer inquiries and complaints to maintain positive relationships.
- Monitored transaction processes for compliance with regulatory standards.
- Implemented operational improvements to streamline branch workflows and services.
Deputy Manager
Kotak Mahindra Bank
07.2018 - Current
- Responsible for establishing and maintaining strong relationships with clients, acting as the main point of contact for all their banking needs.
- Working closely with clients to understand their financial needs and identifying opportunities to cross-sell relevant banking products and services.
- Prospecting for new clients, generating leads, and developing effective sales strategies to grow the bank's business.
- Analyzing client financial data and credit risk to develop tailored banking solutions that meet the clients' needs.
- Ensuring that all client inquiries and issues are resolved in a timely and professional manner, and going above and beyond to exceed client expectations.
- Working closely with internal teams such as credit risk, operations, and product management to ensure that client requests are processed accurately and in a timely manner.
- Setting and achieving sales targets to contribute to the overall growth and profitability of the bank.
- I have successfully trained new team members on sale techniques and helped to develop their relationship management skills.
- I have successfully achieved many General Insurance contest last and current financial year.
- I have also contributed in CASA business as well as life insurance product.
Education
Masters of Commerce -
Mumbai University
01.2019
Bachelor of Commerce -
Mumbai University
01.2017
12th (HSC) -
Maharashtra Board
01.2014
10th (SSC) -
Maharashtra Board
01.2012
Skills
- Relationship management
- Cross-selling
- Customer service
- Business development
- Market research
- Lead generation
- Sales strategies
- Financial analysis
- Credit analysis
- Cash flow analysis
- Risk management
- Communication skills
- Problem resolution
- Client satisfaction
Certification
- IRDA Certified, Insurance Regulatory and Development Authority of India (IRDAI), 08/05/22
- NISM Series V-A: Mutual Fund Distributors Certification Examination, EUIN - E467567, National Institute of Securities Markets (NISM), 08/01/22
Hobbies and Interests
- Movie Buff
- Reading
- Dancing
Personal Information
- Date of Birth: 02/05/97
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Dupty Manager
Axis Bank
04.2023 - Current
Deputy Manager
Kotak Mahindra Bank
07.2018 - Current
Masters of Commerce -
Mumbai University
Bachelor of Commerce -
Mumbai University
12th (HSC) -
Maharashtra Board
10th (SSC) -
Maharashtra Board