Deepa Gautam

• Provided subject matter expertise on all company offerings.
• Delivered robust training courses via classroom and e-learning programs.
• Created unique materials to support training programs.
• Developed new and improved training programs to fit underserved areas.
• Trained and mentored new personnel hired to fulfill various roles.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.

Nykaa Fashion |11th Feb'22 - 12th Aug'22|

• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Scheduled and taught in class and online courses to increase learning opportunities.
• Developed effective training plans based on department needs and objectives.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Tracked attendance and evaluated progress for assigned trainees.
• Introduced standardized training for cohesive learning environments

Quality Analyst

• Developed and maintained quality assurance procedure documentation.
• Analyzed quality and performance data to support operational decision-making.
• Defined and implemented quality initiatives to reduce risk.
• Created and revised procedures, checklists and job aids to reduce errors.
• Participated in departmental meetings to establish short- and long-term strategy.
• Implemented test scripts and recorded results.

OYO | 29th Sep'21 - 10th Feb'22|

• Provided subject matter expertise on all company offerings.
• Delivered robust training courses via classroom and e-learning programs.
• Created unique materials to support training programs.
• Developed new and improved training programs to fit underserved areas.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

OYO | 28th Aug'20 - 28th Sep'22|

• Worked varied hours to meet seasonal and business needs.
• Managed customer relations through communication and helpful interactions.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Greeted customers and offered assistance for increased customer satisfaction.
• Identified customer needs and wants to enhance customer experiences and boost sales.
• Provided product price information to customers.

OYO |14th Aug'22 - 20th July'20|

• Worked varied hours to meet seasonal and business needs.
• Managed customer relations through communication and helpful interactions.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Greeted customers and offered assistance for increased customer satisfaction.
• Provided product price information to customers.