Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic
DEEPAK BHARDWAJ

DEEPAK BHARDWAJ

Gurugram

Summary

Dynamic IT leader with extensive experience at Evalueserve, driving strategic initiatives that enhanced operational efficiency and cybersecurity protocols. Proven track record in cloud migration and budget forecasting, achieving a 25% improvement in system performance. Adept at team leadership and fostering continuous improvement, ensuring robust IT governance and resource allocation.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Associate Director

Evalueserve
01.2023 - Current
  • Spearheaded a IT infrastructure team, overseeing the design and administration of critical data centers across multiple locations, achieving a consistent uptime of 99.9% or above.
  • Mentored teams in ISO 27001 best practices, ensuring continuous improvement in cybersecurity protocols, contributing to a robust and secure IT environment.
  • Collaborated globally with departmental heads to optimize IT budgeting, forecasting, and planning, resulting in optimized resource allocation, and enhanced overall efficiency.
  • Pioneered the development and execution of a comprehensive IT strategy, aligning technology initiatives with business goals and driving a 15% increase in overall productivity.
  • Streamlined IT governance processes, introducing KPIs that provided actionable insights and contributed to an improvement in decision-making processes.
  • Optimized IT service delivery by implementing ITIL best practices, resulting in a 25% improvement in incident response time.
  • Implemented a cybersecurity framework and disaster recovery plan, cutting system downtime by 40% and ensuring business continuity for critical operations.

Group Manager Information Technology

Evalueserve
01.2016 - 03.2023
  • Directed a comprehensive IT infrastructure upgrade, achieving a 25% improvement in system performance and reliability.
  • Oversaw the consolidation of data centers, streamlining operations and reducing annual infrastructure costs by 15%.
  • Led the migration of critical systems to a cloud-based environment, realizing a reduction in operational costs and improved scalability.
  • Optimized network architecture, increasing data transfer speeds by 40% and enhancing overall connectivity for a geographically dispersed workforce.
  • Introduced an innovative cloud storage solution, reducing the company's data storage costs by 35%, demonstrating a commitment to cost-efficiency.
  • Developed and enforced IT policies and procedures to ensure data security, achieving a 99.9% success rate in annual security audits.

IT Manager

Evalueserve
01.2014 - 01.2016
  • Designed, developed, implemented, and coordinated systems, policies, and procedures, ensuring the security of data, network access, and backup systems.
  • Achieved a cost savings of 15% by optimizing IT budget allocation through strategic vendor negotiations and the identification of cost-effective technology solutions.
  • Optimized IT Operations and updated workflows, achieving 20% faster incident resolution and boosting team productivity.
  • Managed IT staff by recruiting, training, coaching employees, and appraising their performance, fostering a culture of continuous learning and improvement.

Assistant Manager IT Operations

Evalueserve
07.2012 - 01.2014
  • Analyzed and implemented solutions for the improvement of IT services, leading to enhanced operational efficiency.
  • Coordinated effectively with various vendors and service providers, ensuring seamless IT operations.
  • Managed Data Center and IT Infrastructure, including the resolution of critical storage issues and the operation and maintenance of a 180 TB storage infrastructure.
  • Monitored servers and storage resources for performance optimization, identified and communicated software inefficiencies to management.
  • Led new application evaluations, testing, rollout, and system migrations/integrations, contributing to the continuous improvement of IT services.

Sr. System Administrator

Evalueserve
08.2008 - 07.2012
  • Implemented proactive server monitoring protocols, conducting regular server checklists to ensure optimal system performance and reliability.
  • Spearheaded Backup Management using Tivoli Storage Manager and NTBackup, enhancing data security and recovery capabilities.
  • Led the administration of a complex Storage Area Network, overseeing SAN switch and SAN Storage, contributing to a seamless and efficient data storage infrastructure.
  • Provided L3 Technical Support for Windows, Storage, and Backup, and administered Active Directory and Group Policy, enhancing system security and efficiency.
  • Troubleshot requests related to mailing infrastructure, managed user's account permissions, and administered Trend ServerProtect for enterprise-wide servers.
  • Administered the Windows FTP server, managed WSUS 3.0, and handled daily, weekly, and monthly backups through TSM and NTBACKIP, ensuring seamless IT operations.

System Engineer

Evalueserve
02.2007 - 06.2008
  • Ensured the smooth functioning of IT systems by remotely troubleshooting servers using tools like terminal services and DameWare.
  • Rectified system and network problems, and excelled in installing, configuring, and troubleshooting OS, network printers, and hardware devices.

IT Engineer (Desktop Support)

WNS Global (Progression Team)
07.2006 - 12.2006

IT Support Executive

ACS Institute of Education
03.2004 - 04.2006

Education

MBA - Project Management

Shobhit University
01.2015

Master of Computer Application -

MD University
Rohtak
01.2006

M. Sc. - Computer Science

MD University
Rohtak
07.2004

Skills

  • Windows
  • IT strategy
  • Cybersecurity protocols
  • IT governance
  • Cloud migration
  • Network architecture
  • Budget forecasting
  • Three-tier architecture
  • Backup and disaster recovery planning
  • Hybrid IT infrastructure
  • Datacenter operations
  • Resource allocation
  • Operational efficiency
  • Incident response
  • Team leadership
  • Problem solving
  • Effective communication
  • Continuous improvement
  • Performance optimization
  • Policy development
  • Staff scheduling
  • Onboarding and training
  • Analytical thinking
  • Critical thinking
  • Crisis management
  • Expense control
  • Decision-making
  • Budget management
  • Coaching and mentoring
  • Strategic leadership
  • Process improvement

Certification

  • Microsoft Certified Systems Engineer
  • TSM 5.5 Implementation training / 2008
  • MCSA Windows Server
  • Certified Solution Architect
  • IBM Certified Administrator Tivoli Storage Manager 6.2
  • TSM 6.2 Advanced administration training / 2011
  • VMware Certification VCP-5 and VMWare 5.0 ICM training
  • Oracle Certified Cloud Architect
  • CISM (Certified Information Security Manager)

Awards

  • LeaderNext 2023 Winner, Core Media Group, 2023
  • Next100 Future CIOs Winners - 2023, IT Next and 9.9 Group, 2023
  • Best Performer / Employee
  • 2007
  • 2008
  • 2010
  • 2012
  • COO Award, 2014
  • IT accelerator x awards, CIO 500, 06/2024
  • Automation leaders award, CIO news, 05/2024

Timeline

Associate Director

Evalueserve
01.2023 - Current

Group Manager Information Technology

Evalueserve
01.2016 - 03.2023

IT Manager

Evalueserve
01.2014 - 01.2016

Assistant Manager IT Operations

Evalueserve
07.2012 - 01.2014

Sr. System Administrator

Evalueserve
08.2008 - 07.2012

System Engineer

Evalueserve
02.2007 - 06.2008

IT Engineer (Desktop Support)

WNS Global (Progression Team)
07.2006 - 12.2006

IT Support Executive

ACS Institute of Education
03.2004 - 04.2006

MBA - Project Management

Shobhit University

Master of Computer Application -

MD University

M. Sc. - Computer Science

MD University

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DEEPAK BHARDWAJ