DEEPAK GIRI
Process specialist
Noida
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Language
Work History
Process Specialist
CTS
05.2021 - Current
- Providing training to new associates in team as well as cross training for all associates.
- Preparing the management reports such as Volume trending per task, Weekly deck for client, operational Review report like GSO Deck and score card data etc.
- Responses to clients on their queries, Demo presentation of all task to client and handling client calls.
- Performing production in all tasks of our team if required
- Oversee all operations, paying attention to areas in need of improvement and making notes of employees who are struggling
- Helping team in migration of new task in our work
- Created and maintained precise and accurate models, charts and reports.
- Improved emergency resolution processes to save time.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Worked with business unit managers to provide quick resolution for submittal to client.
- Maintained ongoing schedule and documentation for all reporting procedures.
Senior Process Executive
CTS
07.2017 - 05.2021
- Tracked work and team member performance closely to quickly intervene in mistakes or delays.
- Resolved problems, improved operations and provided exceptional service.
- Learn all the new task added in our process and train others.
- Skilled at working independently and collaboratively in team environment.
- Worked effectively in fast-paced environments in multiple task.
Process executive
CTS
01.2016 - Current
- Joined premium audit Property & Casualty Insurance on 16th Feb’2016
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information and documentation.
- help insured to submit necessary documents and information to complete the audit.
Education
B.Com -
Kumaon University Nainital
Nainital, UT /2008 - /2010
Secondary Examination - accounts and business studies
Uttarakhnad board
Chamoli, UT /2006 - /2007
Secondary Examination - all subjects
Uttarakhand Board
Almora, UT /2004 - /2005
Skills
Technical Support
Accomplishments
- Consistently met company standard times and individual productivity goals.
- Annual award winner of 2018 and 2021.
- Supervised team of eight staff members.
Quote
You have to be able to accept failure to get better.
Lebron James
Timeline
Process Specialist
CTS
05.2021 - Current
Senior Process Executive
CTS
07.2017 - 05.2021
Process executive
CTS
01.2016 - Current
B.Com -
Kumaon University Nainital
/2008 - /2010
Secondary Examination - accounts and business studies
Uttarakhnad board
/2006 - /2007
Secondary Examination - all subjects
Uttarakhand Board
/2004 - /2005
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