Deepak Kumar

• Drove technical initiatives for large enterprise systems to align with long-term business strategies.
• Design and Implement Solution for India/SA Customer with U-analyze and U-assist Solution on Cloud (AWS,Azure) and ON-Prem. It helps in reduction of 60% of fraud sales practice & 50% in compliance auditing effort.
• Configuration of in-house speech analytics (U-analyze and U-assist Solution) to drive operational insight through Call Sampling, Root Cause Analysis and translating findings into clear business opportunities.
• Evaluated and adopted new technologies to address changing industry needs.
• Investigated system issues and implemented resolutions to reduce downtime by 50%.
• Provided educational expertise and mentoring to junior team members.
• Organized 100 system operating procedures to strengthen controls.
• Automated monitoring via Datadog to improves observability, optimizes system performance, and enhances overall reliability and efficiency of Customer infrastructure and applications.
• Installed system updates to address vulnerabilities and reduce security issues.
• Work with Sales and Presales teams on product demos, product evaluations, prototypes, brainstorming activities in solution designing for new customers
• Involved in creating effective presentations for clients to showcase KPIs and New business opportunities
• Handling Triage and Warranty support to mitigate In-life issues and manage business expectations.

• Led multinational team of engineers in design and implementation of four data centers to support modernization of India’s air traffic management (ATM) network.
• Built data center networks, VMware virtualization environments, Linux/Windows virtual servers, domains utilizing Cisco UCS servers, NetApp storage systems.
• Reviewed and approved all configurations, technical drawings, materials, and connectivity to ensure accuracy, alignment with goals, and adherence to policy.
• Hardened and updated systems to ensure protection from threats and compliance with security guidelines.
• Interacted with internal subject matter experts (SME), subcontractors, and vendors to ensure prompt resolution to problems and procurement of materials/licenses.
• Provided tier-3 support and training to FTI India operations, support, and engineering teams.
• Managed IP network management COTS solutions on Windows and Linux virtual servers running within VMWare environment.
• Automated routine job functions using Python, BASH and PowerShell to gain efficiencies and cut costs.
• Updated, troubleshot, and enhanced solutions with tools such as CA Spectrum, CA NFA, BMC Remedy, Splunk, SolarWinds Orion, Manage Engine etc.
• Worked with other technical groups to maintain, enhance, and resolve issues within IP NMS systems, servers, and applications.
• Provided technical support to government and commercial customers by employing test methods to investigate and remedy network anomalies in 99.999% uptime environment.
• Responsible for Infrastructure compliance to meet CIS benchmarks. Supported department leadership in implementing new policies, procedures and controls.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Offered coaching and resources to help program participants maintain progress and achieve goals.

• Evaluated and adopted new technologies to address changing industry needs.
• Responsible for Patch, OS and Infrastructure compliance to meet Internal and External Audit parameters.
• Responsible for IAAS and PAAS Solution and manage Azure cloud infra for Oracle ERP and FORTISHIS and DC, Proxy, ADFS and other Business application.
• Responsible for management of Windows and Linux instance, Auto scale up group, Azure VM backup and availability.
• Responsible for server configuration, Cluster management, Storage Management.
• Responsible for Azure deployments, automation, troubleshooting, along with Development teams.
• Follow Change management and problem management process and Involve in Problem tickets to closure and find root cause of critical incidents.
• Participate in IT strategic planning, project planning and budget planning efforts.
• Engage in Infrastructure S1 Calls and resolve them within SLA and Provide RCA and implement Changes if required.
• Create and manage Risk Logs along with process document.
• Provide leadership for delivery of 24/7 service operations and compliance. Establish metrics, key performance indicators, and service level agreements to continually improve performance of IT operations.
• Review customer usages and share Monthly cost optimization and security recommendation for Azure and On-Premises Infrastructure.
• Design and Implement Solution for Hyper-V and Failover Clustering
• Investigated system issues and implemented resolutions to reduce downtime.
• Advised management, business and technical staff on solutions using specific domains or technology.

• GPA - 7.0

Percentage: 79

• Elected Captain of BasketBall Team.
• Received Merit Scholarship.

Percentage: 84

• Awarded Delhi Sanskrit Academy Pratibha Puraskar
• Member of Drama Club. Won State and Zonal Competition for Drama Performance.