Deepak Kumar Singh
Ranchi
Summary
Logistics and operations professional with over 10 years of experience in the e-commerce space. Currently heading Zomato’s logistics operations for the Tamil Nadu cluster in South India, overseeing a 45-member team with full P&L responsibility. Demonstrated success in driving positive EBITDA, enhancing delivery performance, and scaling service coverage across diverse city tiers. Adept at cross-functional collaboration, strategic cost optimization, and building agile, high-performing logistics networks.
Overview
12
12
years of professional experience
Work History
Cluster Logs Lead
Zomato Pvt Ltd
11.2024 - Current
- Managing logistics operations across multiple Tier 1–3 cities in South India with a team of 45+ members.
- Full P&L ownership for the cluster; consistently maintaining positive EBITDA for the cluster through cost optimization and operational efficiency.
- Spearheaded service expansion in newer zones while improving delivery turnaround time and reducing order cancellations.
- Collaborated with central finance, supply chain, and sourcing teams to align regional strategy with business goals.
- Improved rider productivity, ensured SLA adherence, and streamlined last-mile delivery across complex city networks.
Cluster Logs Lead
Zomato Pvt Ltd
01.2021 - 10.2024
- Led logistics for Bihar & Jharkhand, managing a 20-member team across multiple cities.
- Owned regional P&L and achieved a positive EBITDA by optimizing cost structures and delivery workflows.
- Improved partner retention by 85% through relationship-building and performance tracking.
- Maintained high compliance standards with safety, quality, and company policies.
- Drove NPS from 3.2 to 42.7 through focused training and delivery partner engagement initiatives.
Junior Manager – Logistics
Paytm
01.2014 - 01.2021
- Managed courier/vendor performance and ensured SOP compliance across warehousing and delivery operations.
- Trained delivery partners and resolved real-time customer escalations.
- Ensured timely shipment pickups and maintained delivery SLAs across zones.
- Conducted frequent audits at hubs and coordinated with accounts for reconciliation and billing.
Education
MBA - Production & Operations Management
Bharati Vidyapeeth
12.2023
Skills
- Supply chain management
- P&L Management
- Last-Mile Operations
- Team Leadership
- Route & Cost Optimization
- Cross-Functional Coordination
- Data Analysis & Process Improvement
- Fleet & Vendor Management
- Decision-making
Accomplishments
- - Boosted NPS from 3.2 to 42.7 through training and engagement programs.
- - Maintained positive EBITDA consistently across both Ranchi and South clusters.
- - Scaled logistics teams across regions and launched new service zones.
Timeline
Cluster Logs Lead
Zomato Pvt Ltd
11.2024 - Current
Cluster Logs Lead
Zomato Pvt Ltd
01.2021 - 10.2024
Junior Manager – Logistics
Paytm
01.2014 - 01.2021
MBA - Production & Operations Management
Bharati Vidyapeeth
Similar Profiles
Saurabh Saurabh null
Logistics Operations Manager at Zomato Pvt LtdLogistics Operations Manager at Zomato Pvt Ltd
Pranesh ShanmugamPranesh Shanmugam
Key Accounts Manager at Zomato Pvt LtdKey Accounts Manager at Zomato Pvt Ltd
Sahil SharmaSahil Sharma
Key Account Manager at Zomato PVT LTDKey Account Manager at Zomato PVT LTD
AKASH RAJAKASH RAJ
Bridge Engineer at L N Malviya Infra Projects Pvt LtdBridge Engineer at L N Malviya Infra Projects Pvt Ltd
SAMUEL TOPPOSAMUEL TOPPO
Warehouse Executive at Xpressbees Logistics Private LtdWarehouse Executive at Xpressbees Logistics Private Ltd