Deepak Sahni

• Drove sales across Delhi region for business loans and secured lending products, exceeding growth targets through strategic partnerships.
• Expanded business through DSA, channel partners, connectors, and corporate relationships to maximize loan sourcing.
• Maintained healthy loan portfolio via prudent customer selection, risk assessment, and effective collection management, minimizing defaults.
• Monitored sales performance, pipeline, and portfolio metrics while ensuring compliance with company policies and regulatory requirements.
• Coordinated with underwriting and disbursement teams to ensure seamless processing, achieving timely loan disbursement within TAT.
• Cross-sold high-value insurance products alongside loan offerings, contributing to increased revenue and customer value.
• Resolved operational and customer queries promptly, enabling higher conversion rates.

Achievements

• Highest sales performance in the North Region and earned the prestigious “Hero’s Award” in recognition of outstanding business results.

• Directed business loans and secured products through DSA, connectors, and corporate channels to enhance market reach.
• Drove sales for Delhi region, focusing on unsecured and secured business growth.
• Drive high-revenue insurance products with loan products.
• Maintained portfolio health by implementing strategic customer selection and effective collection management.
• Built new team and achieved 125% of AOP every month.
• Bagged second rank among regional heads Pan India and won international trip.
• Took UP from 4 CR to 28 CR within the span of 1.5 years.
• Won Insurance contest with Bajaj Alliance.
• Promoted to Zonal Head in recognition of consistently strong performance, business growth, and leadership excellence.

• Focused on profitability by establishing low-rental branches in UP.
• Building the new branch network across UP
• Recruited branch management and collection teams for each branch, ensuring operational readiness.
• Achieved 98% collection in Bucket X and 85% in Bucket 1 during COVID, maintaining financial stability.
• Training and creating the profit centre for the bank.
• Arrange the marketing activity platform for the entire month for the branches.
• Working closely with other functions, primarily Product/ Digitalization / Credit/ Business Development/ HR and Management teams.
• Core products are secured and Unsecured, PD base Funding up to 20 lakhs.

• Head of 7 branches with core products: Mortgage, Business Loans, Personal Loan
• Managed end-to-end processes to enhance overall disbursement numbers across business lines
• Drove improvement in disbursement value and volume, reduced turnaround time, and increased lead conversion
• Guided and mentored a team of 140, including branch managers, business support managers, sales managers, and collection teams
• Led portfolio team to manage renewal, upsell, cross-sell, and referral programs
• Lead and guide customer services execution team to ensure good customer experience
• Work closely with vertical heads for planning and execution of segment specific numbers.
• Actively participate in the quarterly planning exercise
• Involves working closely with other functions primarily Product/ Technology / Credit/ Business Development/ HR/Finance and Management teams.

• Achieved 150% of business targets, won Dare Alpha contest for two consecutive months, contributing #8 crore CASA, #1.5 crore in term deposits, and exceeding insurance target by 197%
• Acquired high-value accounts through partnerships with Kotak Life Insurance and Tata AIG General Insurance
• Led strategic initiatives to enhance customer experience and satisfaction.
• Managed cross-functional teams to streamline operational workflows and processes.
• Developed training programs to mentor junior staff on banking products and services.

• Acquired new CASA/retail liability business, generating revenue through third-party products including life insurance, general insurance, mutual funds, and gold.
• Led a team of 10+ Relationship Officers and Associate Sales Managers, driving recruitment, retention, productivity and business performance.
• Managed branch-level marketing and lead-generation initiatives, enhancing visibility and attracting new clients to support business growth.
• Conducted product training, equipping teams and customers with knowledge to improve sales and service outcomes.

• Oversaw legal framework for personal loan and PLOC asset recoveries, ensuring compliance and efficiency.
• Set targets and devised measures to enhance recovery rates and meet agency objectives.
• Managed write-off pool of 20 crores in Delhi, ensuring effective recovery strategies.
• Sending SEC 138 notice to customers on cheque bounces depending on value.

• Established the biggest DST (Jhandewalan) of Delhi for CP branch with 150 FOS and Tele sales executives. Contributed 70% of the volume for CP branch since the inception of the DST.
• Coordinated with team to manage logged files and achieve disbursals within TAT, enhancing productivity of DST to maximize logins and disbursals.
• Maintained effective interactions with credit and operations to ensure smooth file processing; conducted marketing activities with FOS team to generate leads within budget.