Deepak Sharma
Mathura
Summary
Highly skilled and detail-oriented Account and Finance professional with 3+ years of experience. I have a demonstrated history of working in Banking and Hotel industries. Skilled in operations, Accounting and Customer Relationship Management. I possess developed Planning skills, Communication skills which allow me to improve work performance and productivity. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Service and Accounts lead
Hotel Dwarka
Mathura
07.2022 - Current
- Utilized Tally, QuickBooks & school ERP systems to streamline financial operations and improve reporting accuracy,
- Coordinated internal and external audits by ensuring timely preparation and accuracy oof financial records and statements.
- Directed and oversaw all aspects of financial accounting, including accounts payable/receivable, payroll, general ledger, and financial reporting.
- Generated comprehensive financial reports and forecasts for senior management, enabling informed strategic decision-making.
Customer Service Representative
Yes Bank
Mathura
12.2020 - 06.2021
- Handle escalated customer complaints and disputes, successfully resolving 95% of issues on first contact
- Conduct regular training sessions for new and existing staff on banking products, compliance regulations, and customer service best practices
- Supported the branch in achieving monthly sales targets by promoting bank products and services to customers.
- Prepare monthly performance reports, analyzing customer feedback and service metrics to identify areas for improvement
Education
B.Com -
Dr B.R Ambedkar University
Vrindavan08-2017
Skills
- Cross Selling & Up Selling
- Compliance & Risk Management
- Data Analysis and Reporting
- Critical thinking aptitude
- Project management expertise
- Requirements definition and administration
- Customer retention strategies
Personal Information
Timeline
Customer Service and Accounts lead
Hotel Dwarka
07.2022 - Current
Customer Service Representative
Yes Bank
12.2020 - 06.2021
B.Com -
Dr B.R Ambedkar University
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