Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Deepak Tedellu

Summary

Experienced customer support professional adept at improving customer satisfaction and operational efficiency. Skilled in resolving customer issues and streamlining support processes for seamless operations. Known for fostering a collaborative work environment that boosts team performance. Strong problem-solving abilities and exceptional communication skills to effectively address customer needs.

Overview

2026
2026
years of professional experience

Work History

Technical Customer Support Supervisor

TomTom India Pvt Ltd
02.2019 - Current
  • Spearheaded daily operations, consistently exceeding KPIs and SLAs.
  • Conducted regular one-on-one meetings, providing coaching and performance feedback.
  • Managed team performance, including productivity, quality, and attendance.
  • Handled escalated customer issues, ensuring high satisfaction.
  • Drove process improvements, streamlining workflows.
  • Oversaw multi-channel support (voice, email, chat, social media).
  • Prepared monthly business review reports.
  • Leveraged Power Automate to automate tasks.
  • Utilized Excel for data analysis and reporting, and PowerPoint for presentations.

Technical Support Representative & Academy Leader

TomTom India Pvt Ltd
09.2013 - 02.2019
  • Provided technical support and resolved product issues.
  • Served as a Floor Walker, supporting other representatives.
  • Conducted training for new hires.
  • Prepared weekly representative report cards and provided feedback.

Senior Associate

WIPRO BPO
07.2011 - 08.2013
  • Compiled daily productivity trackers.
  • Worked across various queues post-SAP implementation.
  • Served as a Floor Walker and trained new hires.
  • Maintained weekly report cards and conducted monthly reviews.
  • Managed escalations and worked on a remediation backlog project.
  • Participated in team-building activities.

Hospitality Industry Experience

P&O Cruises- Carnival Corporation
  • Managed liquor bar operations at P&O Cruise Ship, Alaska, USA.
  • Managed restaurant operations, inventory, and staff.
  • Managed staffing and events at Hotel Le-Meridian, Pune, India.
  • Consistently delivered high levels of customer service and operational efficiency across all roles.
  • Total Experience: 6+ Years

Education

BBA -

Symbiosis Skills And Professional University
04.2025

HSC - undefined

Maharashtra Board
02.2001

SSC -

Maharashtra Board
03.1999

Skills

  • Customer Support Leadership: Team Management, Performance Monitoring, Coaching & Mentoring, One-on-One Meetings, KPI & SLA Management, Escalation Handling, Conflict Resolution

  • Technical Support Operations: Multi-channel Support (Voice, Email, Chat, Social Media), Customer Issue Resolution, Process Improvement, Workflow Optimization

  • Automation & Productivity: Power Automate, Workflow Automation

  • Data Analysis & Presentation: Microsoft Excel, Data Reporting, Trend Analysis, Microsoft PowerPoint, Presentation Skills

  • Communication & Collaboration: Excellent Verbal & Written Communication, Active Listening, Cross-functional Collaboration, Prompt Engineering

  • Training & Development: New Hire Training, Skill Development, Performance Feedback

  • Employee Engagement & Workplace Safety: Evolve Employee Engagement Committee, Reward and Recognition Committee, POSH Committee

  • Hospitality Management: Staff Management, Customer Service, Inventory Management, Operations Management, Event Management

  • Project management experience

Hobbies and Interests

Reading: Exploring self-discovery and spiritual literature for continuous personal growth.

Timeline

Technical Customer Support Supervisor

TomTom India Pvt Ltd
02.2019 - Current

Technical Support Representative & Academy Leader

TomTom India Pvt Ltd
09.2013 - 02.2019

Senior Associate

WIPRO BPO
07.2011 - 08.2013

HSC - undefined

Maharashtra Board

Hospitality Industry Experience

P&O Cruises- Carnival Corporation

BBA -

Symbiosis Skills And Professional University

SSC -

Maharashtra Board

Similar Profiles

CREATE PROFILE
Deepak Tedellu