Deepak Kumar Singh
14N POCKET 4, MIG COLONY MAYUR VIHAR PHASE-3, East Delhi
Summary
Results-driven Branch Sales Manager known for high productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful navigation through market challenges and maximizing team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Sales Manager
HDFC LIFE INSURANCE COMPANY LTD.
SOUTH DELHI
08.2021 - Current
- Handling the Bancassurance channel for HDFC Bank Ltd. and building a strong relationship with the channel partner.
- Analyzed market trends to identify potential opportunities for growth.
- Assisted customers with product selection based on their needs or preferences.
- Monitored and analyzed market trends, competitor activity, product innovations, and customer needs and preferences.
- Developed and implemented strategies to increase sales and improve customer satisfaction.
- Resolved escalated customer complaints in a timely manner while ensuring satisfaction with the resolution process.
- Established relationships with key customers to foster loyalty and repeat business opportunities.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
Relationship Manager
Bajaj Allianz Insurance Company LTD.
NOIDA
02.2021 - 08.2021
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Maintained accurate records of all client interactions within the company's CRM system.
Relationship Manager
TATA AIA LIFE INSURANCE COMPANY LTD.
SOUTH DELHI
10.2018 - 02.2021
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Analyzed market trends and identified potential new customers through research activities.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
Education
Bachelor of Arts -
Mata Prasad Adarsh MahaVidyalay Jaunpur
Bhabhouri, Shwewan , Jaunpur 07-2012
Intermediate Certificate -
J.I.C. KHAPARAHA
JAUNPUR, U.P07-2008
High School Diploma -
A.R.I.C
SHERWAN, JAUNPUR07-2006
Skills
- Sales strategy
- Customer relationship management
- Employee retention
- Staff training
- Customer feedback analysis
- Relationship building
- Service delivery coordination
- Team development
- Setting sales goals
Languages
Hindi
First Language
Hindi
Advanced (C1)
C1
English
Intermediate (B1)
B1
Certification
- Command in advanced internet applications
- Well-versed in MS Office
- Advanced Excel VLOOKUP, Pivot table, COUNTIF, and SUMIF
Timeline
Branch Sales Manager
HDFC LIFE INSURANCE COMPANY LTD.
08.2021 - Current
Relationship Manager
Bajaj Allianz Insurance Company LTD.
02.2021 - 08.2021
Relationship Manager
TATA AIA LIFE INSURANCE COMPANY LTD.
10.2018 - 02.2021
Bachelor of Arts -
Mata Prasad Adarsh MahaVidyalay Jaunpur
Intermediate Certificate -
J.I.C. KHAPARAHA
High School Diploma -
A.R.I.C
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