Cricket
Deepak R Prabhu
Transaction Risk Investigator
Bengaluru
Summary
Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing 100-120+ customer accounts each day. Excellent reporting and documentation skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
Transaction Risk Investigator, PRO BRI
Amazon India
Bengaluru
02.2022 - Current
- Investigating buyer orders of North America (US and Canada) and Japan Marketplace customers and identifying legitimate and fraudulent patterns
- Taking Enforcement actions based on the SOP laid down by ensuring decision making quality
- Understanding the risk of each order and taking the right action to provide the best customer action
- Working on Failed Queue orders by maintaining Quality Metrics and meeting the required productivity (Investigations per Hour)
- Worked and consulted with SME’s to understand the defects and ways of improving investigations
- Provided solution on an External Internet Verification Technique to minimize defects and improve quality
- Developed a SharePoint Link to record the Defect Calibrations/Team Meetings/Important MO discussions which minimizes mailbox spamming, acts as a backup in case an email gets deleted, easy to edit any missed points and a One-Stop Point to view all the previous records easily
- Recognized with the Extra Mile Award for meeting performance metrics and for performing above and beyond the primary work
- Recognized and Rewarded for being one among the Individual Contributors for Highest Resolves during Amazon Prime Week – JP Marketplace
- Recognized and Rewarded for being one the Rising Star for meeting all the Quality and Productivity Metrics among New Hires – JP Marketplace
- Other Responsibilities include:
- Headed the Engagement Activities for the team and pitched in ideas to improve employee connects across the team by conducting fun activities and other activities
- Assigned the responsibility of checking shrinkage at Marketplace level for IND site and inform the team in case of any shrinkage
- Nominated as SME for Accolades (Words of Appreciation for Peers) at the team level across cohort
Sales and Marketing Intern
Tutoraj
09.2020 - 10.2020
- Worked as a business development associate to generate leads and awareness about the company profile and its services
- Acquired 4 customers for a paid website development workshop and attained targets by generating required revenue
- Facilitated lead generation through various social media platforms and curated content
- Received a Letter of Recommendation from the Co-Founder for the exemplary performance and team skills
Junior Administrator Level
Diya Systems
Mangalore
06.2018 - 08.2019
- Recognized as the Top 10 customer support agent thrice in the entire team for achieving exceptional customer satisfaction ratings (4.7+ out of 5)
- Outperformed organizational targets twice and received monetary appreciation for Marketing SEO, Design leads, Sales & Customer Satisfaction Ratings of 4.7+ out of 5
- Recognized as the language champion during the training period for exceptional customer handling skills and communication skills Liaised with customers to solve queries regarding sales, products, website errors and add-on services provided by the company
- Evaluated and recommended solutions to improve customer website hosting experience, security, design and SEO
Education
MBA - Finance
Sahyadri College of Engineering And Management
Mangalore, Karnataka 09.2019 - 08.2021
BCA - Computer Applications
Morazha Co-operative Arts And Science College
Kannur, Kerala 07.2014 - 04.2017
Skills
Fraud Risk Investigations
Certification
Learning Data Analytics
Interests
Photography
Business Technologies
Career Development
Timeline
Transaction Risk Investigator, PRO BRI
Amazon India
02.2022 - Current
Work Smarter, Not Harder: Time Management for Personal & Professional Productivity
08-2021
Become a Financial Analyst, a 10 Course Learning Path Series from LinkedIn Learning
07-2021
Sales and Marketing Intern
Tutoraj
09.2020 - 10.2020
Learning Data Analytics
07-2020
Getting Started with PowerBI Desktop
06-2020
New Technologies for Business Leaders
06-2020
Data Visualization with Tableau Project
05-2020
Spreadsheet Application and Business Analytics using Excel by Knowledge Varsity
04-2020
MBA - Finance
Sahyadri College of Engineering And Management
09.2019 - 08.2021
Junior Administrator Level
Diya Systems
06.2018 - 08.2019
BCA - Computer Applications
Morazha Co-operative Arts And Science College
07.2014 - 04.2017
Similar Profiles
Divya TriptiDivya Tripti
Product Compliance Senior Associate-Audits and Insights Team at Amazon IndiaProduct Compliance Senior Associate-Audits and Insights Team at Amazon India
Sharthika Varsa MSharthika Varsa M
Senior Machine Learning Data Associate at Amazon IndiaSenior Machine Learning Data Associate at Amazon India
Manoj Kumar GudipatiManoj Kumar Gudipati
Senior Associate at Amazon IndiaSenior Associate at Amazon India
Abhishek RanjanAbhishek Ranjan
Team Manager / Operations Manager at Amazon IndiaTeam Manager / Operations Manager at Amazon India
Yaman KalraYaman Kalra
Senior Project Manager at Define LabsSenior Project Manager at Define Labs