Cricket
Deepak R Prabhu
Transaction Risk Investigator
Bengaluru
Summary
Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing 100-120+ customer accounts each day. Excellent reporting and documentation skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
Transaction Risk Investigator, PRO BRI
Amazon India
Bengaluru
02.2022 - Current
- Investigating buyer orders of North America (US and Canada) and Japan Marketplace customers and identifying legitimate and fraudulent patterns
- Taking Enforcement actions based on the SOP laid down by ensuring decision making quality
- Understanding the risk of each order and taking the right action to provide the best customer action
- Working on Failed Queue orders by maintaining Quality Metrics and meeting the required productivity (Investigations per Hour)
- Worked and consulted with SME’s to understand the defects and ways of improving investigations
- Provided solution on an External Internet Verification Technique to minimize defects and improve quality
- Developed a SharePoint Link to record the Defect Calibrations/Team Meetings/Important MO discussions which minimizes mailbox spamming, acts as a backup in case an email gets deleted, easy to edit any missed points and a One-Stop Point to view all the previous records easily
- Recognized with the Extra Mile Award for meeting performance metrics and for performing above and beyond the primary work
- Recognized and Rewarded for being one among the Individual Contributors for Highest Resolves during Amazon Prime Week – JP Marketplace
- Recognized and Rewarded for being one the Rising Star for meeting all the Quality and Productivity Metrics among New Hires – JP Marketplace
- Other Responsibilities include:
- Headed the Engagement Activities for the team and pitched in ideas to improve employee connects across the team by conducting fun activities and other activities
- Assigned the responsibility of checking shrinkage at Marketplace level for IND site and inform the team in case of any shrinkage
- Nominated as SME for Accolades (Words of Appreciation for Peers) at the team level across cohort
Sales and Marketing Intern
Tutoraj
09.2020 - 10.2020
- Worked as a business development associate to generate leads and awareness about the company profile and its services
- Acquired 4 customers for a paid website development workshop and attained targets by generating required revenue
- Facilitated lead generation through various social media platforms and curated content
- Received a Letter of Recommendation from the Co-Founder for the exemplary performance and team skills
Junior Administrator Level
Diya Systems
Mangalore
06.2018 - 08.2019
- Recognized as the Top 10 customer support agent thrice in the entire team for achieving exceptional customer satisfaction ratings (4.7+ out of 5)
- Outperformed organizational targets twice and received monetary appreciation for Marketing SEO, Design leads, Sales & Customer Satisfaction Ratings of 4.7+ out of 5
- Recognized as the language champion during the training period for exceptional customer handling skills and communication skills Liaised with customers to solve queries regarding sales, products, website errors and add-on services provided by the company
- Evaluated and recommended solutions to improve customer website hosting experience, security, design and SEO
Education
MBA - Finance
Sahyadri College of Engineering And Management
Mangalore, Karnataka 09.2019 - 08.2021
BCA - Computer Applications
Morazha Co-operative Arts And Science College
Kannur, Kerala 07.2014 - 04.2017
Skills
Fraud Risk Investigations
Data Aanalysis
SQL
Certification
Learning Data Analytics
Interests
Photography
Business Technologies
Career Development
Timeline
Transaction Risk Investigator, PRO BRI
Amazon India
02.2022 - Current
Work Smarter, Not Harder: Time Management for Personal & Professional Productivity
08-2021
Become a Financial Analyst, a 10 Course Learning Path Series from LinkedIn Learning
07-2021
Sales and Marketing Intern
Tutoraj
09.2020 - 10.2020
Learning Data Analytics
07-2020
Getting Started with PowerBI Desktop
06-2020
New Technologies for Business Leaders
06-2020
Data Visualization with Tableau Project
05-2020
Spreadsheet Application and Business Analytics using Excel by Knowledge Varsity
04-2020
MBA - Finance
Sahyadri College of Engineering And Management
09.2019 - 08.2021
Junior Administrator Level
Diya Systems
06.2018 - 08.2019
BCA - Computer Applications
Morazha Co-operative Arts And Science College
07.2014 - 04.2017