Srikanth Kondashetti
Transaction Risk Investigator
Hyderabad
Summary
Transaction Risk Investigator Having 2.8 years of experience in the field of Risk Investigation, with 2.5 years of experience in BRI APPEALS. Ability to analyze the data and take accurate decision within the time bounds.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Transaction Risk Investigator
Amazon Development Centre
Hyderabad
09.2019 - Current
- Worked on Gift Card ques for 3 months and DE marketplace as Holiday Helper for 2 months
- Contributed NSUC cases
- Blurb customization and tool improvement noted on
- Unautharaised activity ques
- Worked on RCR Pilot Batch
- Guided new hire investigators to bridge the process knowledge gap
- Shared best practices with the team for best customer experience
- Side jacks with peers for improving process knowledge
- Currently working in CARE team.
Tax Filling Assistant
Incresol Software Services
04.2018 - 04.2019
- Providing Assistance for clients filling gstr returns
- Monitoring day to day Gst updated in CBEC portal
- Communicating issues to team Manager whenever needed
- Taking the ownership of complaints and queries of the clients and proactively following through the resolution.
Education
Bachelor of Commerce (B.com) -
Keshav Memorial Institute of Commerce
and Science
06.2015 - 04.2018
Skills
MS Excel -Advanced
Fraud Investigations
Analytical thinkingProblem Solving
Additional Information
- Mentored New Hires into the process to help them understand the process.
- Took daily sessions for mentees explaining the investigation process involved in EQ, Weekly MO’s and Case studies related to Learning from RCR Ques.
- Performed audits on weekly basis and provided feedback to the mentees to understand their misses in order to improve their investigations.
Achievements
- Peak week Star for week 48 ,2020.
- Bias for week 49 ,2020.
- Bias for week 50 ,2020.
- Bias for Week 51 ,2020.
- Peak week Star for week 01, 2021.
- Peak week Star for week 02, 2021.
Timeline
Transaction Risk Investigator
Amazon Development Centre
09.2019 - Current
Tax Filling Assistant
Incresol Software Services
04.2018 - 04.2019
Bachelor of Commerce (B.com) -
Keshav Memorial Institute of Commerce
and Science
06.2015 - 04.2018