Deepali Kour
Janakpuri
Summary
I am enthusiastic Pricing and ordering professional seeking to grow in a progressive organization as Contract shared delivery services, Engineering and project management role where the blend of my experience and educational skills can help in achieving my and organizational goals. Seeking a position in delivery functions like service request management, order management, project management and commercial management and utilize my skills and abilities in an organization that offers professional growth while being resourceful, innovative and flexible.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pricing and ordering support
British Telecom Global Services
04.2016 - 06.2022
- Responsible for actively driving and managing complete Quote to order process with BT internal Executives, service request coordinators, account manager, external customers (suppliers and stakeholders)
- Primarily engaged in getting quotes from the suppliers sending them to finance team for approvals and Placing the orders
- Taking complete responsibility of PO and PR still the order delivery
- To attend internal meetings and with our partners to understand customer requirements and ensuring that all necessary information is collated prior to producing a proposal
- Create customer facing proposal in terms of quote, solution documents in timely manner
- Work with Integrated solutions identified global partners and distributors to come up with techno commercial proposal for customer
- Working on internal BT tools for creating service requests, quotes and placing orders
- Work with various internal teams to feedback on issues with current products and services and provide input around new service
- Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
- Adhere to the Company’s Quality and Business Processes
- To work on complex service request processed through service request management
- Ownership of / accountability for proposal development end – to – end and order management
- Responsible for workflow activities of all service requests and order enquiries to completion
- Confirm appropriate regional resources assigned to the service request e.g.: Technical designer, Delivery project manager
- Main point of contact for PM at a service request level
- Service request owner in BT genesis/ Expedia
- Ensure the completion of cost model template and received finance approval
- Understand low level design and setting timeline for proposal creation
- Construct the proposal input from technical designer and into the final proposal
- Construct the proposal and do the margin analysis to ensure service request is profitable to BT
- Reconcile proposal, cost model, service verification notice
- Review costing request for validity and accuracy
- Negotiate with the supplier to get the best price and increase the BT margin
- Process costing requests within the time frame
- Order placement and Order management till delivery/site
- Quality closure on the request as per defined checklist
Senior Process Associate
Gratis Infotech PVT LTD
01.2011 - 01.2014
- The primary task is to handle calls from customers or clients and provide them with a solution to their queries
- Discuss every matter with its supervisor or team leader to get any issue sorted
- Giving a resolution to the customers or clients should be the whole and sole responsibility
- Providing customer service by providing resolution to their complicated queries and issues
- Works on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers
- Walk customers through the process of installing the software on their machines and starting up the program for the first time
- Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
- Send technical documentation to customers who have lost or misplaced theirs
- Assume remote control over customers’ computers when necessary to resolve problems
- Refer difficult cases to a Team Leader
Education
Bachelor of Technology - Computer Science and Engineering
Punjab Technical University
JalandharMaster in Business Administration (M.B.A) - HUMAN RESOURCE
Sikkim Manipal University
Skills
- Pricing and ordering
- Quote to cash
- PO and PR
- Customer relationship management
- Working on genesis
- Expedia
- Working knowledge on OEM such as Cisco
- Arista
- Palo Alto
- Proactive attitude towards completing high quality work on time
- Ability to meet the customer’s needs in line with the business requirement
- Network planning and design
- Maintenance of Green Field & Brown Field sites
- Working knowledge of Windows 7
- WIN-10
- Microsoft Word
- Excel
- Power BI
- Working knowledge of VLAN
- Private VLAN
- Spanning tree
- MPLS
- Working knowledge of protocols like RIPv1
- RIPv2
- EIGRP
- OSPF
- BGP
- TCP/IP
- UDP
- HTTP
- FTP
- STP
- RSTP
- IGMP
Certification
- Certified Associate Project Management (CAPM) – SimpliLearn.com
- Power BI – Simplilearn.com
- ITIL
Accomplishments
- Best Employee of the Quarter, 2018
- Certificate of Appreciation – Quality Champion, 2019
- Best Team of the Year – BT Global, 2017, 2018
Languages
- English
- Hindi
Disclaimer
The information furnished above is correct and true to the best of my knowledge
Attributes
- Ability to work well under pressure within guidelines
- Team oriented, has a can-do attitude, innovative and a self-starter
- Ability to work within a dynamic team environment through flexible and adaptable approach
- Ability to adopt new technologies quickly
Personal Information
- Passport Number: yes
- Date of Birth: 10/31/86
- Gender: Female
- Nationality: Indian
Timeline
Pricing and ordering support
British Telecom Global Services
04.2016 - 06.2022
Senior Process Associate
Gratis Infotech PVT LTD
01.2011 - 01.2014
Bachelor of Technology - Computer Science and Engineering
Punjab Technical University
Master in Business Administration (M.B.A) - HUMAN RESOURCE
Sikkim Manipal University
Similar Profiles
KRISHAN KRISHAN null
Senior Network Engineer at British Telecom Global ServicesSenior Network Engineer at British Telecom Global Services
Piyush BhardwajPiyush Bhardwaj
Change Management Professional at British Telecom Global Services Pvt. Ltd.Change Management Professional at British Telecom Global Services Pvt. Ltd.
Navdeep Navdeep null
Customer Service Associate at British Telecom Global ServicesCustomer Service Associate at British Telecom Global Services
Chhavi SinghChhavi Singh
Financial Analyst at BT (British Telecom) Global Services Private LimitedFinancial Analyst at BT (British Telecom) Global Services Private Limited
Chhun Chhun Shweta SingalChhun Chhun Shweta Singal
Regional Head at TATA Capital Housing FinanceRegional Head at TATA Capital Housing Finance